My dell is in a loop it is an inspriation 15 and i ran a digonists test and.says. i have a hard drive error please help
- Thread starter Heather_1
- Start date
Solution
basroil
Glorious
- Oct 19, 2013
- 8,698
- 1
- 46,960
Whether or not you can recover it depends on the error. First thing to do is run check disk on that computer (http://www.tomshardware.com/faq/id-2080276/run-chkdsk-windows.html)
Try using the advanced startup option (http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode) and entering safe mode with command prompt. Type in "sfc /scannow". If it detects an error, it will try to recover it. If you cannot enter safe mode, your hard disk is broken or windows corrupted beyond self-repair.
If the above step returns errors or does not fix the issue, you will have to try repair install windows using the install media that came with your system. Make sure to use "repair" or else your data may be lost.
If the disk returns errors in the above step, your disk is most likely broken and will need to be replaced.
Try using the advanced startup option (http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode) and entering safe mode with command prompt. Type in "sfc /scannow". If it detects an error, it will try to recover it. If you cannot enter safe mode, your hard disk is broken or windows corrupted beyond self-repair.
If the above step returns errors or does not fix the issue, you will have to try repair install windows using the install media that came with your system. Make sure to use "repair" or else your data may be lost.
If the disk returns errors in the above step, your disk is most likely broken and will need to be replaced.
D_Know_WD
Judicious
- Jul 30, 2014
- 6,633
- 3
- 35,960
Hi there Heather_1,
Most probably your HDD is failing.
My advise would be to boot up Ubuntu from an external drive(or a CD) and try to access your drive. In case you manage to do that, you need to back up the most important information stored on it. Thread on that: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode
After that, you can use some HDD testing tool for DOS mode and see what is wrong with it.
Cheers,
D_Know_WD
Most probably your HDD is failing.
My advise would be to boot up Ubuntu from an external drive(or a CD) and try to access your drive. In case you manage to do that, you need to back up the most important information stored on it. Thread on that: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode
After that, you can use some HDD testing tool for DOS mode and see what is wrong with it.
Cheers,
D_Know_WD
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