freezing/black screen when under heavy load

Corvair_18

Honorable
Jan 7, 2013
10
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10,510
Computer freezes, screen goes black when both the CPU and GPU are under heavy load.

It usually happens when playing Guild wars 2, during big boss battles with TONS of other players around (even with all settings on min)... doing anything else in game, playing anything else is also fine. Since GW2 is CPU and GPU heavy, I decided to stress both out via Prime95 and Furmark.

I'm able to recreate the freeze when running both stress tests simultaneously (though even this seems to work out just fine many times, but if I stop and restart these tests repeatedly a couple times, it'll recreate the freeze/black screen).

I solo stressed just the CPU multiple times, and it was fine. Did the same for the GPU, no problems. Ran a memtest overnight, no errors. Temps are great, CPU doesn't go over 34C, vid card maxes out at about 67C. Just seems to happen when both components are under load at the same time.

The PSU is a year old, and has been working great since I got it. Does it seem like maybe it's going bad? I always assumed if it was a PSU issue the PC would just shutdown instead of freezing. Anyone have suggestions on what else it could be?
 

Corvair_18

Honorable
Jan 7, 2013
10
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10,510


XFX TS 550

rest of the h/w, if it helps...
mobo: Biostar a760g m2+
cpu: Phenom II 555
vid: Radeon hd 7790
ram: 4g RAM (2x 2gb sticks)
drives: 1 ssd, 1 7200rpm hdd
 

syked3

Reputable
Jul 7, 2015
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5,660
freezing isnt usually indicative of something wrong with the PSU. Do you have a motherboard at hand that you can test in your rig? Rarely, a bad capacitor can cause this kind of issue.
Before you do that uninstall all your current gpu divers, reboot, reinstall drivers, reboot and then see what happens. Also, update your BIOS if you haven't already.
Have you run any diagnostic tests on your HDD?
 

Corvair_18

Honorable
Jan 7, 2013
10
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10,510


I've tried reinstalling vid card drivers, also flashed my BIOS and updated any other out of date driver, and also tested my drives (came out good). Made no difference. Unfortunately I don't have a spare mobo, or even a spare gpu or psu laying around otherwise I'd swap one by one to see which component was the culprit.

My plan is to just buy the most likley component and hope the issue is resolved, otherwise just return and try another til I figure it out :p I'll probably try to pick up a PSU one of these days and hope that was the cause (still have 4+ years left on the warranty).

With the issue only occuring when both cpu and gpu are at load I really think it'd only be the mobo or psu so I'll go with the easier option first :p