I have a hp. i use Windows 7. my laptop is saying no internet access. but I am connected to wifi

jonettadun

Reputable
Sep 26, 2015
1
0
4,510
I am trying to get on the internet. I see that my wifi is connected. However my I can not get on the internet. It keep saying no internet access.
 

Mesmurized

Reputable
Sep 28, 2015
7
0
4,510
How are you trying to connect? Thru a browser? A little more information will improve the answers.

Diagnosing internet issues can be complicated. Let's see if the WiFi is actually making a good internet connection.

Start by opening a cmd window and typing ping google.com
 

DeadlyDays

Honorable
Mar 29, 2013
379
0
10,960
Use ipconfig on the command prompt and give us the IPv4 Address listed under the WAN adapter heading. I assume you are net getting assigned a proper address from the DHCP server after you connect to the router wirelessly, typically windows will give you a 169.x.x.x address if the DHCP doesn't assign you one.

From working a DSL line I know routers tend to have this issue after a few years where the DHCP service starts to go wacky.
 

adammhauck

Reputable
Nov 21, 2015
4
0
4,510


I have the same issue - Win7, HP G60 laptop, network shows good connection. I tried your response to the original poster and went cmd>ping google.com, and received the following stats: Packets sent = 4 packets received = 4 Lost = 0.

I have previously tried updating my wifi adapter driver, and resetting my TCPIP settings, but so far nothing has worked. I've tried connecting through a browser (IE), through an install (installing chrome), and through an update (update to WinX)

 

adammhauck

Reputable
Nov 21, 2015
4
0
4,510


I'm asking both you and Mesmurized, I guess. I checked the ipconfig from the cmd prompt and received the following:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Adam>ping google.com

Pinging google.com [65.196.188.55] with 32 bytes of data:
Reply from 65.196.188.55: bytes=32 time=28ms TTL=59
Reply from 65.196.188.55: bytes=32 time=27ms TTL=59
Reply from 65.196.188.55: bytes=32 time=27ms TTL=59
Reply from 65.196.188.55: bytes=32 time=27ms TTL=59

Ping statistics for 65.196.188.55:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 28ms, Average = 27ms

C:\Users\Adam>ipconfig

Windows IP Configuration


Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::3de3:2a2e:1d3e:419c%11
IPv4 Address. . . . . . . . . . . : 192.168.1.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::28c9:40e1:4709:1376%10
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 33:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :


 

Mesmurized

Reputable
Sep 28, 2015
7
0
4,510

Try this to check IE's internet connection. Open IE, then open Tools/Internet Options tab. In the middle of the window select "Never dial a connection". Towards the bottom select LAN settings. In the new window select "Automatically detect settings". OK, OK to exit. Type: www.google.com in IE's address bar and hit return. This should open googles default search page and verify internet connection thru IE.

 

adammhauck

Reputable
Nov 21, 2015
4
0
4,510


It came back with a window: unable to open the search page

 

Mesmurized

Reputable
Sep 28, 2015
7
0
4,510

Is this a new install or did it suddenly stop working? Regardless, I think the OS is garbled. Since you can ping, you have an internet connection and DNS & routing are functioning. IE should be a piece of cake after that. I really hate to suggest starting over and reinstall .... because that's the typical hammer-approach remedy from the major companies .... but I would be suspicious of other failure points even if the internet piece was fixed.
 

adammhauck

Reputable
Nov 21, 2015
4
0
4,510


I had a serious malware intrusion (ever heard of Pro PC Cleaner?) that I've been trying to recover from. The comp came with Vista and I did a Win 7 download upgrade when I was a student so, no disc to start over with. I think I'm resigning myself to purchasing a Win 7 OS disc and just biting the bullet.

Thanks anyway..

 

Mesmurized

Reputable
Sep 28, 2015
7
0
4,510

I think that's your best best. Malware can destroy many things, and only a few experts are smart enough to recover. Good luck. BTW: If you still have the Vista or Win7 serial number, then all you need is media. That'll save a little cost.