- Sep 28, 2015
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Hi folks
I'm hoping someone with more knowledge of IT than me can suggest a workaround/solution to an issue I currently have with a Windows 7 (Home Premium) laptop:
This is an old laptop that I only use from time to time, but it still has a number of files and photos on it that I don't have saved elsewhere. Last time I used the laptop, it was acting as if the Ctrl key was being pressed every 2-3 seconds which made the keyboard difficult to use (because it triggered shortcuts as I tried to type: Ctrl + O, Ctrl + S etc.). Because I don't use the laptop as my main machine, I decided that I'd uninstall the keyboard driver from within the Control Panel and just use the on-screen keyboard going forward.
Following this, I powered the machine on a couple of days ago and panicked when I discovered that I couldn't get the Ease of Access dialog box to display on the login screen to allow me to enable the on-screen keyboard. It doesn't produce any kind of error – it simply does nothing when the button, located in the left-hand corner, is clicked.
At this point I was still hopeful that I could get around the issue by connecting a standard USB keyboard, but this is also completely unresponsive (although it does appear to be getting power from the laptop because the Caps Lock indicator light is lit). I've tried a few alternatives: connecting the keyboard before powering up, during the start up process and also at the log in screen. Additionally, in the hope that it would automatically install a driver in the background and eventually allow the keyboard to function, I left the machine running for about 30 minutes, but still nothing.
So just to confirm: the machine has only a single user account set up on it (which is password protected – I can't proceed past the log in screen at all), the laptop's default keyboard is unresponsive, Ease of Access/OSK dialog box will not display and the standard USB keyboard I have here doesn't appear to be helping either.
I also considered trying the above in safe mode before realising that I couldn't even do that without a keyboard (unless there's another way of accessing this that I'm not aware of?).
Any ideas?
Thanks!
I'm hoping someone with more knowledge of IT than me can suggest a workaround/solution to an issue I currently have with a Windows 7 (Home Premium) laptop:
This is an old laptop that I only use from time to time, but it still has a number of files and photos on it that I don't have saved elsewhere. Last time I used the laptop, it was acting as if the Ctrl key was being pressed every 2-3 seconds which made the keyboard difficult to use (because it triggered shortcuts as I tried to type: Ctrl + O, Ctrl + S etc.). Because I don't use the laptop as my main machine, I decided that I'd uninstall the keyboard driver from within the Control Panel and just use the on-screen keyboard going forward.
Following this, I powered the machine on a couple of days ago and panicked when I discovered that I couldn't get the Ease of Access dialog box to display on the login screen to allow me to enable the on-screen keyboard. It doesn't produce any kind of error – it simply does nothing when the button, located in the left-hand corner, is clicked.
At this point I was still hopeful that I could get around the issue by connecting a standard USB keyboard, but this is also completely unresponsive (although it does appear to be getting power from the laptop because the Caps Lock indicator light is lit). I've tried a few alternatives: connecting the keyboard before powering up, during the start up process and also at the log in screen. Additionally, in the hope that it would automatically install a driver in the background and eventually allow the keyboard to function, I left the machine running for about 30 minutes, but still nothing.
So just to confirm: the machine has only a single user account set up on it (which is password protected – I can't proceed past the log in screen at all), the laptop's default keyboard is unresponsive, Ease of Access/OSK dialog box will not display and the standard USB keyboard I have here doesn't appear to be helping either.
I also considered trying the above in safe mode before realising that I couldn't even do that without a keyboard (unless there's another way of accessing this that I'm not aware of?).
Any ideas?
Thanks!
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