[Solved] PC does't work after power outage

tinnyx

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Jun 2, 2015
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Hello.

Three days ago, I've built myself a new PC, consisting of these main components:

  • PSU: EVGA SuperNOVA 750 G2
    MB: MSI Z170 KRAIT
    CPU: Intel i7 6700K
    RAM: Kingston DDR4 2666MHz CL15 HyperX Fury Black (2*8GB)

It's in Fractal Define S case, my CPU cooler is Enermax ETS-T40-W, HDD is Seagate Barracuda 7200.14 (1TB), SSD is Samsung Evo 840 (240GB) and GPU is ASUS STRIX GTX 960 but that's all irrelevant I think.

Everything was working fine, but then someone turned on a vacuum cleaner and it blown the fuses (I'm not sure if I'm using the right term, I'm talking about these). The PC turned off and when we switched the fuses back on, the PC wouldn't turn on. Like when I pressed the button, nothing happened, no sound, nothing started to move, nothing.

I tried disconnecting the PSU for a while, resetting the BIOS (I jumped the JBAT1 pins - all according to manual), taking out everything unneeded (the only things I left in there were the PSU, MB, CPU + cooler and RAM) and then turning it on, jumping the power switch pins (in case of broken switch - you can't never be sure I suppose) and nothing, the PC didn't turn on.

So I took out the PSU and tried different one (that I know for sure is working) with all these variations and still nothing.

I also did the paperclip test on the EVGA PSU and the fan spins - indicating that the PSU is okay.

My MB has these three LEDs that are supposed to light up if CPU, RAM or GPU are missing/broken, but they probably don't work when the PC isn't booted up - I think this is the case because I took out the GPU and the GPU missing/broken LED didn't turn on.

When I turn on the PSU, an LED next to the 24-pin connector on the MB lights up, but it isn't labeled and there isn't any mention about it anywhere in the manual nor the internet - I think it is just an indicator that the MB is getting power, but I can be wrong. Also, the LAN connector on the MB starts blinking.

When I had the GPU still in the PC, when I turned on the PSU, there was an white LED glowing, and when I disconnected the 6 pin PCIE connector from the PSU, the LED on the GPU started glowing red - indicating that it works, is connected to the MB, but doesn't have the neccessary power from PSU - this tells me that the GPU is probably working fine.

Also, with both of the PSUs, I tried cycling the RAM - taking out both sticks and then trying to start the computer with only one of them (I tried both of them) in the slot that the manuals says should be populated when only using one stick of RAM.

Can someone tell me from these informations which part is most probably broken and also why could it have broken? I thought that the PSU was supposed to prevent damage in case of power outage/surge (I don't know how to call it).

My guess is that there's something wrong with the MB, but it's weird since there are lights on it that work and also it was giving power to the GPU. But if the problem was something else than MB, something would happen when pressing the power button, wouldn't it? Like, at least for a few seconds or something, the fans would spin, or the beeper would beep or... Something.

Can you give me advice on how to solve this situation? Everything is still in warranty, so that shouldn't be an issue, I'm mostly trying to determine what is broken, so I can get that part replaced.

Thanks for all and any help.
 
I must commend you on your thorough explanation, as well as a good start to troubleshooting. Not a lot of people who post here go through such great lengths. Anyway, on to your problem...

Not all PSUs are fault tolerant, meaning some may be able to handle a surge/spike, while others may not. The paper clip test isn't all that great, the only good result of this test is seeing no response. Seeing the PSU react to the jumping with a paper clip is a false positive in that there is sufficient power to move the fan in the PSU, but not enough to power up all attached components.

Inspect your motherboard, with a flashlight if you have to, and check to see if there are any blown capacitors. If you don't know what to look for, take a look at the picture on this site. Ignore the article, as it is of no reference to your problem, I just used google to find a picture to show you.
 

tinnyx

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As far as I can see, there aren't any blown or bulged capacitors. There were some capacitators under the heat shields and under the CPU cooler that I couldn't see properly, but then I got and idea to use my cellphone camera with flashlight to be able to see them - this is quite a handy technique actually. Everything looks as it should, as far as I can tell at least.
 

The correct term is circuit breaker. A fuse is single use only (i.e. when it burns out you have to replace it).


That's the +5Vsb indicator LED. It indicates that the PSU's +5Vsb circuit is powered up (i.e. its AC power switch is turned on) and the motherboard is receiving +5Vsb power.


My first suspicion would be the motherboard.


Troubleshoot by stripping the system down to its bare minimum (i.e. PSU, motherboard, CPU, RAM). The integrated graphics can be used in place of the discrete GPU.
 

tinnyx

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So the full sentence would be something like "someone turned on the vacuum cleaner and it tripped the circuit breaker"?


Thanks, that's good to know.


Well, I've already tried that, and it still didn't work. Currently my plan is to wait for some more responses while I slowly work on disassembling my computer and testing things I think of on the way. If I don't find anything new tomorrow, I'll go to the store the day after tomorrow and get my MB changed for a new one. Then I'll try the PC with the new MB and if it still won't work (hopefully it will though), I suppose the next suspect will be the CPU.
 

tinnyx

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Well, it is solved. It turned out to be the MB - I don't really know how it could've died, but it happened somehow. So if you ever run to a problem like this, try going through similar steps that I went and try to determine what is broken by logical increments - there's a great guide HERE.

Also, the shop was very nice, I went there at 9AM and I had a new MB by 4PM - also, they gave me Z170A instead of Z170, "for my trouble". I was really pleased.
 

funkmass

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Jan 16, 2016
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I had the same probleme as you except there was no power surge... i simply powered of my pc with the psu switch and then nothing!

After going through about the same diagnosis steps as you i got to the same conclusion... bad mobo. During my diagnosis i found out i was able to start the computer by jumping the green wire on the 24pin connector for a few sec then once the pc started booting i could remove the jumper and everything was fine! At that point i still taught my mobo was fuckedup

I really taught it was a phisical probleme but in last resort i tried to reflash my bios with the latest versions from the msi site and after the update was completed the power switch started to work as if nothing ever happened

Hope this can help someone else because i couldn't find any helpful info about this probleme

Yann
 

funkmass

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Jan 16, 2016
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I had the same probleme as you except there was no power surge... i simply powered of my pc with the psu switch and then nothing!

After going through about the same diagnosis steps as you i got to the same conclusion... bad mobo. During my diagnosis i found out i was able to start the computer by jumping the green wire on the 24pin connector for a few sec then once the pc started booting i could remove the jumper and everything was fine! At that point i still taught my mobo was fuckedup

I really taught it was a phisical probleme but in last resort i tried to reflash my bios with the latest versions from the msi site and after the update was completed the power switch started to work as if nothing ever happened

Hope this can help someone else because i couldn't find any helpful info about this probleme

Yann