fear my external drive is dead

fish_86

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Jan 21, 2010
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I have a 1.5TB WD hard drive I got probably about 5 years ago I think. It has the usb, firewire, and esata hookups along with a power cord. I typically have this hooked up all the time and think it's probably not a good thing to do since it's suppose to be a backup and not a regular used drive. This weekend I was trying to see what was on some older drives to clean them up. So I was doing a lot of restarting, moving cables and in the bios.

Later the external drive was inaccessible. It started by showing a drive but won't allow me to access it and would prompt me to format first, which I didn't do. Then I couldn't see it and the light wouldn't go on like normal. I decided to pop the cover off. After doing so I was able to see the drive again, but still couldn't access it with any of the ports. I thought maybe the board between the attachments to the drive might of went bad so I pulled it apart just to have the drive all by itself. I hooked it up to one of the sata cables and power and got the same thing. I could see the drive, can't access it, and it wants me to format before using. It doesn't appear to be recognizing drive size either.

Is it dead? Is there any way to pull data off it? First time ever I've had a drive die on me or have complications like this. I do have a backup of this drive which is about 2/mo old so I'll get most of my data, but I have some other data that I'd really like to get. Suggestions?
Thanks!
 
Hey there, fish_86.

Sorry to hear about the issues you're having with your drive. :(
Note that it's never recommended that you take a drive out of its external enclosure unless you've tried everything else and this is a last resort, because it leads to a voided warranty (although in this case, having in mind it was a 5-year old drive, it was probably out of warranty anyway), you may further damage the drive and if it has hardware encryption, you won't be able to get the data out of it without the enclosure.
Now for the issue at hand. What I can recommend is - try the HDD with Ubuntu Live USB/DVD. Although it's a bit of a long shot, the OS might be able to recognize the drive's partition and hopefully you'd be able to get your data back. Another option would be data recovery software: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html. And last, but not least, a data recovery company: WD Data Recovery Partners

Hope that helps. Please let me know how everything goes.
Boogieman_WD
 

fish_86

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So I tried Ubuntu and it wouldn't pick up the drive. I then tried Recuva. It seemed no matter what I wanted to try the drive required a format before accessing it (weird). Since I figured I had most of the data on another drive I'd hoped that Recuva picked up some data after doing a quick format. It actually worked. I did a deep scan and I was able to recover some of the data I wanted. Not completely up to date, but better then nothing.

So now the fact of the matter is, I don't trust the external hard drive. Should I put it back together and use it again or should I strip the hardware around it and just use it as a regular hard drive? I should probably test the drive first and write zeros to it for a fresh drive when I'm ready. I'd feel more comfortable just putting it in my computer as a backup. That's if it checks out ok.
 
Hey, fish_86!

Sorry but my colleague @Boogieman_WD had to take some days off, so I'd try to assist you now. :)
First of all, awesome job with the data recovery! In the future, I'd recommend you to keep at least two copies of your files stored in different storage locations. This way you'd be able to avoid the data-loss headaches you, obviously, already went through. Better safe than sorry, right?
Now, I'd suggest you to run the QUICK & EXTENDED tests from the WD's Data LifeGuard Diagnostics tool and check up on your external HDD's health and S.M.A.R.T. status. You should be able to find the utility in the available WD Software here: http://products.wdc.com/support/kb.ashx?id=tRjNr4

This will help us find out how reliable the drive is for your data.

Keep us posted! :)
SuperSoph_WD