Windows8.1 BSOD PAGE_FAULT_IN_NONPAGED_AREA

toomas11 · Oct 6, 2015

Looking for help, what specifically causes and how to resolve BSOD PAGE_FAULT_IN_NONPAGED_AREA

It happens almost every morning when I open my computer from sleep. Earlier it happened couple (many) times per day, last few weeks just once per day. It happens appr 5-10 minutes from opening and log-in. Without login, there is no BSOD. After restart from BSOD, it does not happen anymore at the same day. But again in next morning! Surprisingly, there are also few days, when it did not happen at all.

There is no dependance of what I'm doing with computer or do I do anything at all. After login I even do not touch mouse and/or keyboard, but it happens again. I suspect, that it is somehow related with Microsoft Windows Update (scheduled automatically) or with background checks about Windows10 compatibility because the BSOD-s started shortly after Microsoft published the readiness of Win10

My computer: Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.150807-0612)
System Manufacturer: Dell Inc.
System Model: Inspiron 5423
BIOS: A13
Processor: Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 6144MB RAM
For more information, uploaded dxdiag.txt into http://www.filedropper.com/dxdiag_4

Tried to collect also Minidump files but I'm dumb enough to install all the set of WinDbg, symbols etc and view/understand. Last 3 minidumps from October 2015 are zipped into http://www.filedropper.com/minidump10xx15 (158 KB)

Update1: All Windows Updates have been performed, except:
- Upgrade to Windows 10 Home and
- Hidden KB2976978 (Compatibility update for Windows 8.1 and Windows 8)
- Hidden KB3044374 (Get Windows 10 for Win8.1)
- Hidden KB3075249 (telemetry for Win7/8.1)
- Hidden KB3080149 (Telemetry)
(these hidden updates I've deleted and hided AFTER current BSOD started to occur)

Update2: Result of C:\WINDOWS\system32>sfc.exe /scannow is available at http://www.filedropper.com/cbs (1134 KB)
(Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.)

Update3: Result of C:\WINDOWS\system32>dism.exe /online /cleanup-image /restorehealth is available at http://www.filedropper.com/dism (14544 KB)

(Deployment Image Servicing and Management tool
Version: 6.3.9600.17031
Image Version: 6.3.9600.17031
[==========================100.0%==========================]
The restore operation failed. Either the repair source was not found or the component store cannot be repaired.
Error: 0x800f081f
DISM failed. No operation was performed.
For more information, review the log file.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log)

Please help to understand the root cause and suggest the solution.
If there is needed smth additional background to know about my computer specifics, pls let me know.

basroil · Oct 6, 2015

Timing was probably coincidental, that error is usually ram failure. Try testing the ram by both the memory diagnostics and single stick.

toomas11 · Oct 6, 2015

basroil :

RAM tested.
mdsched.exe - The Windows Memory Diagnostic tested the computer's memory and detected no errors

memtest86+ (http://www.memtest.org/) - All tests passed, no errors

My Dell internal test resulted with no error as well.

Code:

ImageBase: D8005000
EPSA Build  4220.11 UEFI ROM, Service Tag: (snipped), SystemID: 057E

Starting PSA Main.
Examining ACPI descriptors...
LCD Cable = Installed
Wireless Switch = On
Wireless LAN = Installed
Bluetooth = Installed
Wireless WAN = Not Installed
Hard Drive 0 = Installed
       OEM: ATA, product: ST500LT012-9WS142, revision: 0001SDM1,
       S/N: S0V2B9Y4, type: SATA, size: 500 GB
Hard Drive 1 = Installed
       OEM: ATA, product: Micron C400 RealSSD mSATA 32GB, revision: 01MG,
       S/N: 12470354B9BD, type: SSD, size: 32 GB
CDROM Drive 0 = Installed
       OEM: HL-DT-ST, product: DVD+-RW GU70N, revision: A102 Mic,
       S/N: KMGCBF91204
BootPath = MBR of Hard Drive 0
BootPath = MBR of Hard Drive 1
ChargeCycles = 108
RelativeCharge =  96%
BatteryHealth =  85%
ChargerState = Installed
Name = CPU Thermistor
Temperature = 50 C
ThermalZone = 0
Name = Ambient Thermistor
Temperature = 46 C
ThermalZone = 0
Name = Ambient Thermistor
Temperature = 44 C
ThermalZone = 0
Name = Video Thermistor
Temperature = 16 C
ThermalZone = 0
Name = Chipset Thermistor
Temperature = 72 C
ThermalZone = 0
System Memory = 6144 MB
       DIMM_A DIMM_A, 4096 MB, DDR3, 1600 MHz, S/N: 0F44EBB0, P/N: HMT351S6CFR8C-PB
       DIMM_B DIMM_B, 2048 MB, DDR3, 1600 MHz, S/N: 1D81BA0D, P/N: HMT325S6CFR8C-PB
** Cables - Various Tests **
PlatformSSID = 057E
Test Results : Pass

** Notebook Panel - Various Tests **
Active EDID Protocol=0xD6738EE8 Length=128 Info=0xD63FE718
Test Results : Pass

** Hard Drive 0 - DST Short Test **
Test Results : Running

** Hard Drive 1 - DST Short Test **
Test Results : Running

** CDROM Drive 0 - Optical Device Built-in Self Test **
Test Results : Pass

** OS Boot Path 0 - Various Tests **
Test Results : Pass

** OS Boot Path 1 - Various Tests **
Test Results : Pass

** Video Card - Video Card Connection Test **
Test Results : Pass

** Video Card - Video Memory Test **
Vendor Name:  uEFI
Product ID:  Graphics Protocol
Vendor Version:  N/A
Memory Start = 0xe0000000 Memory size tested 63.93MB
Test Results : Pass

** Primary Battery - Various Tests **
ChargeCycles = 108
RelativeCharge =  96%
BatteryHealth =  85%
Test Results : Pass

** Charger - Various Tests **
AC Adapter Present: Yes
AC Adapter Power: 65 Watts
Test Results : Pass

** ProcessorFan - Various Tests **
High Speed RPM ........: 5015
Max Speed RPM .........: 5000
Required samples in range 1
Maximum samples           30
Target fan RPM.........: 3413
Detected fan RPM.......: 3022
Tolerance in percent...: 10
Target fan RPM.........: 3413
Detected fan RPM.......: 3123
Tolerance in percent...: 10
Required samples in range 1
Maximum samples           30
Target fan RPM.........: 5015
Detected fan RPM.......: 3349
Tolerance in percent...: 10
Target fan RPM.........: 5015
Detected fan RPM.......: 3832
Tolerance in percent...: 10
Target fan RPM.........: 5015
Detected fan RPM.......: 4308
Tolerance in percent...: 10
Target fan RPM.........: 5015
Detected fan RPM.......: 4659
Tolerance in percent...: 10
Test Results : Pass

** System Management - Various Tests **
Test Results : Pass

** Processor - Various Processor Tests **
Running Dirty Cache Reads Test
Running Alternating CPU Writes Test
Running Random Access Thrash Test
Running CPU Stress Test
Test Results : Pass

** Memory - Data Bus Stress Test **
Testing with 4 CPUs
Allocated 0x16AD5D000 bytes (5805 MB) for testing
Testing 5 MB at 0x100000
Testing 495 MB at 0x1100000
Testing 510 MB at 0x20200000
Testing 2165 MB at 0x40005000
Testing 66 MB at 0xC755E000
Testing 1 MB at 0xCC5AF000
Testing 1 MB at 0xCC8ED000
Testing 10 MB at 0xD756E000
Testing 2550 MB at 0x100000000
Test Results : Pass

** Memory - Ground Bounce Test **
Testing with 4 CPUs
Allocated 0x16AD5D000 bytes (5805 MB) for testing
Testing 5 MB at 0x100000
Testing 495 MB at 0x1100000
Testing 510 MB at 0x20200000
Testing 2165 MB at 0x40005000
Testing 66 MB at 0xC755E000
Testing 1 MB at 0xCC5AF000
Testing 1 MB at 0xCC8ED000
Testing 10 MB at 0xD756E000
Testing 2550 MB at 0x100000000
Test Results : Pass

** Memory - March C- Test **
Testing with 4 CPUs
Allocated 0x16AD5D000 bytes (5805 MB) for testing
Testing 5 MB at 0x100000
Testing 495 MB at 0x1100000
Testing 510 MB at 0x20200000
Testing 2165 MB at 0x40005000
Testing 66 MB at 0xC755E000
Testing 1 MB at 0xCC5AF000
Testing 1 MB at 0xCC8ED000
Testing 10 MB at 0xD756E000
Testing 2550 MB at 0x100000000
Test Results : Pass

** Memory - WCMATS Test **
Testing with 4 CPUs
Allocated 0x16AD5D000 bytes (5805 MB) for testing
Testing 5 MB at 0x100000
Testing 495 MB at 0x1100000
Testing 510 MB at 0x20200000
Testing 2165 MB at 0x40005000
Testing 66 MB at 0xC755E000
Testing 1 MB at 0xCC5AF000
Testing 1 MB at 0xCC8ED000
Testing 10 MB at 0xD756E000
Testing 2550 MB at 0x100000000
Test Results : Pass

** Memory - WCMch Test **
Testing with 4 CPUs
Allocated 0x16AD5D000 bytes (5805 MB) for testing
Testing 5 MB at 0x100000
Testing 495 MB at 0x1100000
Testing 510 MB at 0x20200000
Testing 2165 MB at 0x40005000
Testing 66 MB at 0xC755E000
Testing 1 MB at 0xCC5AF000
Testing 1 MB at 0xCC8ED000
Testing 10 MB at 0xD756E000
Testing 2550 MB at 0x100000000
Test Results : Pass

** Memory - XMATS32 Test **
Testing with 4 CPUs
Allocated 0x16AD5D000 bytes (5805 MB) for testing
Testing 5 MB at 0x100000
Testing 495 MB at 0x1100000
Testing 510 MB at 0x20200000
Testing 2165 MB at 0x40005000
Testing 66 MB at 0xC755E000
Testing 1 MB at 0xCC5AF000
Testing 1 MB at 0xCC8ED000
Testing 10 MB at 0xD756E000
Testing 2550 MB at 0x100000000
Test Results : Pass

** Hard Drive 0 - DST Short Test **
Test Results : Pass

** Hard Drive 1 - DST Short Test **
Test Results : Pass

** Hard Drive 0 - DST Long Test **
Test Results : Running

** Hard Drive 1 - DST Long Test **
Test Results : Running

** Memory - Random Pattern Test **
Testing with 4 CPUs
Allocated 0x16AC4A000 bytes (5804 MB) for testing
Testing 5 MB at 0x100000
Testing 495 MB at 0x1100000
Testing 510 MB at 0x20200000
Testing 2165 MB at 0x40005000
Testing 66 MB at 0xC755E000
Testing 1 MB at 0xCC5AF000
Testing 10 MB at 0xD756E000
Testing 2550 MB at 0x100000000
Test Results : Pass

** Hard Drive 0 - DST Long Test **
Disk is 10 percent complete.
Test Results : Running

** Hard Drive 1 - DST Long Test **
Test Results : Pass

** Memory - Hurdle Test **
Testing with 4 CPUs
Allocated 0x16AC4A000 bytes (5804 MB) for testing
Testing 5 MB at 0x100000
Testing 495 MB at 0x1100000
Testing 510 MB at 0x20200000
Testing 2165 MB at 0x40005000
Testing 66 MB at 0xC755E000
Testing 1 MB at 0xCC5AF000
Testing 10 MB at 0xD756E000
Testing 2550 MB at 0x100000000
Test Results : Pass

** Hard Drive 0 - DST Long Test **
Test Results : Running

** Memory - Scan Test **
Testing with 4 CPUs
Allocated 0x16AC4A000 bytes (5804 MB) for testing
Testing 5 MB at 0x100000
Testing 495 MB at 0x1100000
Testing 510 MB at 0x20200000
Testing 2165 MB at 0x40005000
Testing 66 MB at 0xC755E000
Testing 1 MB at 0xCC5AF000
Testing 10 MB at 0xD756E000
Testing 2550 MB at 0x100000000
Test Results : Pass

** Hard Drive 0 - DST Long Test **
Test Results : Pass

Did you see any hints from my uploaded logs about probable RAM failure or this was just wild guess?

toomas11 · Oct 6, 2015

basroil :

Additionally, installed and run http://www.resplendence.com/whocrashed

It reports according minidumps, that all BSODs was probably caused by the following module: ntoskrnl.exe (nt+0x14F9A0)

Sample:
On Sat 3.10.2015 17:41:26 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\100315-18250-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14F9A0)
Bugcheck code: 0x50 (0xFFFFF8010EB1B143, 0x0, 0xFFFFF802A1D254A4, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\ntoskrnl.exe

What can I do next about BSOD and ntoskrnl.exe?

johnbl · Oct 6, 2015

second bugcheck was the same as the first.
windows 8 tries to access your entire drive looking for read errors, if it finds them it tries to do a repair by attempting to read the info until over and over until it gets a copy without errors. It then moves the data to a new cluster and marks the old one a bad so it will not get used again. I think one of the oem drivers is messing up this process.
-----------
first bugcheck, the filesystem was trying to repair something on your drive and passed a bad memory address to a library and bugchecked.

looks like dell just put out a update for the storage driver for this machine:
http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-14z-5423/drivers/advanced

I would also suspect:
Realtek Turbo Mode Filter driver - Most likely associated with a Realtek USB Card Reader
rtcrfilt64.sys Thu Dec 01 01:43:09 2011
and RtsUVStor.sys
you might go dell for a update or maybe here:
http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownTypeID=3&GetDown=false

machine info:
BIOS Version A13
BIOS Starting Address Segment f000
BIOS Release Date 05/18/2013
Manufacturer Dell Inc.
Product Name Inspiron 5423
Version Not Specified
Processor Manufacturer Intel(R) Corporation
Processor ID a9060300fffbebbf
Processor Version Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz
Processor Voltage d2h - 8.2V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 1800MHz
Speed 1600MHz
Manufacturer Hynix/Hyundai
Part Number HMT351S6CFR8C-PB

toomas11 · Oct 7, 2015

johnbl :

Fine, will download and update drivers one-per-day and will check next morning about results.
This is to find and understand just for myself better, what might cause my particular BSOD.
This will take few days.
Dell System Detect itself found so far just one driver update to be done - Intel Management Engine Interface Driver, Version 9.5.14.1724, A00, Chipset_Driver_7WR14_WN_9.5.14.1724_A00.EXE

johnbl :

Will check this as well. But it sounds little bit irrelevant for me, I use my Realtek USB Card Reader daily and constantly with no problem.

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