Ram not usable?

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A

Antonio Braga

Reputable
Jan 5, 2015
4
0
4,510
So I have 2x4 8GB of ram CL11 2400MHZ From kingston (Hyper X Savage) but some time ago all of it just suddently starts being used for no reason at all (images attached in the post ignore the fact that windows is in Portuguese, I think you guys can understand the important parts)... My AVG 2015 doesnt detect any viruses and I also use MalwareBytes and both say im clean... What do you guys suggest for me to do?
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Solution
Tradesman1

_______________

+1 Also check startup for unneeded items
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NerdyComputerGuy

NerdyComputerGuy

Distinguished
Nov 19, 2013
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Hey there,

First of all, run the computer in safe mode and open the task manager, see if you are still getting memory usage troubles, then we can rule out a Microsoft side issue. Could also see if there isn't a virus on your system (even though you scanned, it could be hiding somewhere)

Post back with results!

Many thanks,
 
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Tradesman1

Tradesman1

Legenda in Aeternum
Jun 5, 2013
67,883
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126,960

_______________

+1 Also check startup for unneeded items
 
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Solution
A

Antonio Braga

Reputable
Jan 5, 2015
4
0
4,510
I started Windows in 3 different ways and i'm providing screenshots for each one of them:
1-Safe mode (no networking)
12092534_825991257499724_313024174_n.jpg


2- Safe mode (with networking)
12092238_825991260833057_281234538_n.jpg


3- Normal boot
12116565_825991264166390_2033772107_o.jpg


As we can see in the last image there is a huge difference from the first two images, plus, more or less 30-40 sec after boot there is an almost 1.5 GB ram usage out of nowhere and by checking the Processes the program that is using more RAM is Razer Synapse with a total 123.5 MB... (While im writting this the RAM usage is at 3.9 GB constant)

I am starting a full scan with AVG 2015 to both my 128 GB SSD and 1TB HDD right now

Thanks for the help :)
 
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A

Antonio Braga

Reputable
Jan 5, 2015
4
0
4,510
UPDATE:
AVG finished the scan, 2 Tracking cookie.Serving-sys found @ C:\Users\Antonio\AppData\Local\Microsoft\Windows\InetCookies, both removed.
Meanwhile RAM usage went up to 5.6 GB
12162854_825996714165845_2008307834_o.jpg


Running a scan with Malwarebytes too
Update #2, Malwarebytes found nothing
 
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A

Antonio Braga

Reputable
Jan 5, 2015
4
0
4,510
Updated to Windows 10 to see if the problem might have been Windows 8.1 since I read that Win 8.1 was using a large quantity of RAM in some cases... Turns out it wasn't the case :( Help me guys!
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12165464_827421370690046_1904376763_o.jpg
 
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