MSI Z97 Gaming 5 - 00 (D0) error, no output after fried video card

Toludin

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Jul 7, 2014
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I'm hoping someone might have some thoughts as to my current situation, and if there's any possible answer besides my motherboard being fried. I apologize for the long post.

Components:

  • CPU: Intel Core i7-4790K 4.0GHz Quad-Core Processor
    CPU Cooler: be quiet! Dark Rock Pro 3 67.8 CFM Fluid Dynamic Bearing CPU Cooler
    Motherboard: MSI Z97-GAMING 5 ATX LGA1150 Motherboard
    Memory: G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-2133 Memory
    Storage: Crucial MX100 512GB 2.5" Solid State Drive
    Video Card (orig): EVGA GeForce GTX 780 SC
    Video Card (new): EVGA GeForce GTX 970 4GB SSC ACX 2.0+
    Power Supply: EVGA 850W 80+ Gold Modular ATX
I built this computer about a year and a half ago, and it's worked great for the entire time. About a week and a half ago, I was playing a game with my wife and all of a sudden my computer completely shut off. Just as it did, I realized something smelled burnt. I immediately unplugged the computer and left it for a bit.

I tried turning the computer back on afterward, and it wouldn't turn on at all. It would 'click', but nothing would power up.

I opened up the computer and tried to locate what smelled burnt. This led me to first thinking that it was my PSU, which seemed logical to me (since nothing would turn on at this point).

I ordered a new PSU and tried replacing it, but it didn't help. I then put my old PSU into my wife's computer, and that worked fine. Checking my computer again, I realized the GPU smelled even more 'burnt' than the PSU had.

I moved the old PSU back to my computer and removed the GPU. After doing this, and finagling with the computer a bit longer, I got the computer to boot, and it worked just fine. I've been using it without a discrete GPU for a week and a half now without issue.

Thankfully, my GPU was still under warranty, so I shipped it back for an RMA. The replacement just arrived today. While it's a newer model, PC Part Picker indicates I should have plenty of power for the new setup.

I plugged in the new GPU, and once again the computer wouldn't boot. It comes on for a split second (the fans spin, the motherboard briefly lights up), and then powers off.

I removed the new GPU again and tried going back to my old setup (no discrete GPU). It still doesn't boot. Once in a while, it does actually turn on and stay on; however, the two-digit 'error code' LED reads '00' (or 'D0', as someone else mentioned on a similar Gaming 5 thread). There's no video output either, but it will stay 'on' like this indefinitely.

I've tried resetting CMOS (fully removed battery for ~10 mins), which did result in the current 'on but stuck at 00' stage, but hasn't gotten me any further.

I know I should try breadboarding and testing each component, but I don't have a good setup for this at my house right now. I'm worried about further damaging the system if I don't have a good environment for having the components out of the system.

The fact that it ran just fine after this incident with no GPU for well over a week also makes me puzzled. Why would the computer work fine after this issue, but then die again with a new GPU in place (so badly that it's now seemingly unrecoverable)? That might not be a question that can be answered, but I guess I'm mostly looking for ideas at this point.

Anyway, if anyone has any thoughts as to what more I could try, I'd greatly appreciate them. I'm thinking I might have to get a new motherboard at this point, as a brief internet search indicates that the '00/D0' code seems to be a harbinger for a dead board, but I'm hoping I might have another option or two to try first. Or, if not, I'd like to learn more about what happened to my system, and what I should do in the future if something like this occurs again.

Thanks!
 
Solution
I seem to have found the issue - as usual, it's my own incompetence at fault!

I'd pretty much given up and was in the process of detaching each component from my motherboard when suddely I found the CPU power cable completely detached from everything. Somehow, while installing the new GPU I received via RMA (and realizing I was using VGA2 and VGA4 on my PSU instead of VGA1/2), I dislodged the CPU power cable. Once I detached it from the motherboard as well, it came free completely, making itself known.

After I plugged this back in and turn on the computer, I had a successful POST. I slowly started adding components back in and verified that I was back where I was this morning - my computer turned on and booted successfully while using...

UnderAttack

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Sep 5, 2014
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well, if the psu burned, it might kill your motherboard / cpu / and gpu as well..
to replace the psu will not recover the damage it already made
so you better bring your pc to the store for the check out.
but here is what you can do
I think all the cpu / motherboard should be still on warranty,
just call for the rma help, they will replace it for you.
 

Toludin

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Jul 7, 2014
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I appreciate the response, UnderAttack. I would think, though, that since the computer ran with the old parts (PSU, mobo, CPU) for a week and a half without issue after I removed the original GPU, and the old PSU also booted my wife's computer, wouldn't that rule out the PSU? Perhaps not, I guess I'm just used to a component being either non-functional or fine.

I'll look into RMA'ing the motherboard at this point. I don't really have any other options it seems. I'm not sure what local shop might be able to help diagnose the root cause. I really hope I don't have to go through the process of RMA'ing each individual component...
 

Toludin

Reputable
Jul 7, 2014
19
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4,520
I seem to have found the issue - as usual, it's my own incompetence at fault!

I'd pretty much given up and was in the process of detaching each component from my motherboard when suddely I found the CPU power cable completely detached from everything. Somehow, while installing the new GPU I received via RMA (and realizing I was using VGA2 and VGA4 on my PSU instead of VGA1/2), I dislodged the CPU power cable. Once I detached it from the motherboard as well, it came free completely, making itself known.

After I plugged this back in and turn on the computer, I had a successful POST. I slowly started adding components back in and verified that I was back where I was this morning - my computer turned on and booted successfully while using the integrated GPU.

I then installed my new GPU in a different PCI-e slot, and it works!

Thanks again to those who read (and especially UnderAttack for responding). If you're using a Gaming 5 motherboard and get D0/00 when booting, be sure to verify that your CPU is plugged in!
 
Solution