Ethernet Controller won't update

titaniuman101

Distinguished
Oct 1, 2013
17
0
18,510
I replaced my factory wifi card in my Acer 7552G-6061 with an Intel Centrino Ultimate-N 6300 AGN. I don't know WHY or IF it has anything to do with my Ethernet Controller driver not installing.

ISSUE:
1) Plugged in my ethernet cable and no internet connection.
2) Made sure device was enabled.
3) Opened "Device Manager" and in the "Other devices" I see a yellow caution symbol for "Ethernet Controller".
4) Right clicked it and did "Update Driver Software" then "Run Automatic Update". And this is what I keep reading... "Windows was unable to install your Ethernet Controller"

I do have Wifi connection and internet.
I've tried to go to the Acer website to download ethernet drivers manually but no luck to get it to install there either. I don't see an execution file (.exe) in the WinZip folder.

Thanks,
Jake
 
Here's the ethernet drivers from ACCER...

http://global-download.acer.com/GDFiles/Driver/Lan/Lan_Broadcom_12.4.0.3_W7x64_A.zip?acerid=634116613100573994&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%207552G&OS=ALL&LC=en&BC=ACER&SC=PA_6#_ga=1.234759318.902505420.1444759990

Go to the x64 subfolder and you'll find bot a .msi file and a .exe file to install the ethernet driver

where I downloaded mine, the path looked like this...
C:\Users\IBM_ADMIN\Downloads\desktop\Lan_Broadcom_12.4.0.3_W7x64_A.zip\LAN_Broadcom_12.4.0.3_Win7x64_Aspire 7552G\DrvInst\NL_K57\x64

 

BCFosheezy

Distinguished
Jun 6, 2009
36
0
18,540


So your question is, "why won't my computer download the latest driver from the internet when I'm not connected to the internet?"

Until you get the correct driver installed, windows may detect your uninstalled wifi card as an ethernet adapter. So the question is, does device manager show your actual NIC? If so, we need to find out if you're getting link lights. Then if you can release and renew your ip to see if you can obtain one through dhcp.