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Black screen after windows 8.1 logo on boot.

Hey so I really need help with this. I bought a hard drive about 3-5 days ago. It's the wd blue 1tb. My computers been working well till now, when I logged in this morning and it said Catalyst control center stopped or closed or something I don't remember, and then asked me to reboot to repair drives. I restartedh, it took a couple of minutes so I went downstairs. I came back and saw a black screen thinking it was probably the sleep glitch. Then I restarted over and over and the same black screen kept coming back. No I could not log in this happened right after the windows 8.1 logo and loading. So is my gpu dying or...? I'm worried. Please help? How to fix the problem? Is my GPU alright?
Specs: 8GB ram,
Amd Radeon r9 270x
Amd fx 8320

Wd blue 1tb
650w corsair psu.
Many thanks, Prith.
Edit: after the logo, the screen goes as black as when it's shut down for a second, then goes into a black screen lit type screen. Please help.
7 answers Last reply Best Answer
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  1. Another edit, when I hope down shift and f8 for the automatic repair thing, it shows me a black screen with a cursor.
  2. Hey there, PrithBubba!

    I think that the source of the issue might be the operating system, rather than a hardware component. So I'd start from there and recommend you to check this thread from the community, where the user had a similar issue: http://www.tomshardware.co.uk/forum/44629-63-catalyst-control-center-stopped-working
    Hopefully you'd be able to find the solution. If nothing helps, go to your motherboard manufacturer's website and check for any drivers updates for your GPU. Use those, instead of the ones Windows updates provide you with. I'd also try resetting BIOS and see if that will help somehow: http://www.wikihow.com/Reset-Your-BIOS

    Keep me posted! Hope this helps you! :)
    SuperSoph_WD
  3. SuperSoph_WD said:
    Hey there, PrithBubba!

    I think that the source of the issue might be the operating system, rather than a hardware component. So I'd start from there and recommend you to check this thread from the community, where the user had a similar issue: http://www.tomshardware.co.uk/forum/44629-63-catalyst-control-center-stopped-working
    Hopefully you'd be able to find the solution. If nothing helps, go to your motherboard manufacturer's website and check for any drivers updates for your GPU. Use those, instead of the ones Windows updates provide you with. I'd also try resetting BIOS and see if that will help somehow: http://www.wikihow.com/Reset-Your-BIOS

    Keep me posted! Hope this helps you! :)
    SuperSoph_WD


    Hey, Soph.
    I did call a person to come and format and put in a new operating system disc, and he did. I now have a formatted, new version of windows 8.1 on here. But the drift is, he tells me there are no such thing as driver updates because he's not very familiar with gaming computers, I suppose. Anyway, while I know there are, I'm highly a pessimist and so I'm not sure of what to do. I have AMD update 15.8 drivers in storage and I'm not sure whether I should update or not, as I seem to have lost the warranty papers to my graphic card. I come from a conservative background and thus, this issue is really a headache and a half for me. I would much appreciate it if you remained patient with me and guided me through this process. :) Also, what does going to my motherboard's manufacture site compare with just downloading an update for the GPU? I'm a tad confused. Thanks for the help! :)
  4. Hey there again, PrithBubba!

    I'll try to assist you with this, indeed! :) You should go to the motherboard manufacturer's website and search for your motherboard model. Once you find it, you should be able to see Available Downloads/Support. When you get there, it should give you the option to choose the Windows version that you have installed (in your case Win 8.1) and then it will list all the latest drivers for that model with that OS.
    Once you're done with this, you can do the same for the GPU as well. These drivers are free and compatible with the hardware components that you have in your system.
    You won't have any issues, regardless of the warranty papers. Since this is a hardware component, its serial number can help you do a warranty check consulting the manufacturer and even RMA it, if it's faulty. I don't think they will require you to deliver a proof of purchase. If you are still concerned about it, get in touch with the GPU manufacturer. I believe they will be more than capable to assist you and assure in this.

    Keep me posted. Hope this helps!
    SuperSoph_WD :)
  5. SuperSoph_WD said:
    Hey there again, PrithBubba!

    I'll try to assist you with this, indeed! :) You should go to the motherboard manufacturer's website and search for your motherboard model. Once you find it, you should be able to see Available Downloads/Support. When you get there, it should give you the option to choose the Windows version that you have installed (in your case Win 8.1) and then it will list all the latest drivers for that model with that OS.
    Once you're done with this, you can do the same for the GPU as well. These drivers are free and compatible with the hardware components that you have in your system.
    You won't have any issues, regardless of the warranty papers. Since this is a hardware component, its serial number can help you do a warranty check consulting the manufacturer and even RMA it, if it's faulty. I don't think they will require you to deliver a proof of purchase. If you are still concerned about it, get in touch with the GPU manufacturer. I believe they will be more than capable to assist you and assure in this.

    Keep me posted. Hope this helps!
    SuperSoph_WD :)


    I will try that and keep you updated! :)
  6. SuperSoph_WD said:
    Hey there again, PrithBubba!

    I'll try to assist you with this, indeed! :) You should go to the motherboard manufacturer's website and search for your motherboard model. Once you find it, you should be able to see Available Downloads/Support. When you get there, it should give you the option to choose the Windows version that you have installed (in your case Win 8.1) and then it will list all the latest drivers for that model with that OS.
    Once you're done with this, you can do the same for the GPU as well. These drivers are free and compatible with the hardware components that you have in your system.
    You won't have any issues, regardless of the warranty papers. Since this is a hardware component, its serial number can help you do a warranty check consulting the manufacturer and even RMA it, if it's faulty. I don't think they will require you to deliver a proof of purchase. If you are still concerned about it, get in touch with the GPU manufacturer. I believe they will be more than capable to assist you and assure in this.

    Keep me posted. Hope this helps!
    SuperSoph_WD :)


    I guess I have one more question, or a favor, rather, could you please guide me through downloading drivers for my motherboard? Also, where do I find them? Can't seem to find the download button on the ASUS site. Thanks. :)
    EDIT: When I installed the GPU driver, it said, "Installation Complete (Warnings occured during installation)". What is this?
  7. Best answer
    Hey there again, PrithBubba!

    Make sure you install the GPU driver from its original manufacturer's website. If you did exactly that, then I'd suggest to re-install it.
    Both the motherboard and the GPU manufacturers should have all the available software utilities/ drivers needed for their particular models on their websites. Most of them are listed under Support/Downloads. Here's a thread you might find useful: http://www.tomshardware.co.uk/answers/id-1736541/motherboard-drivers-install.html

    Good luck! :)
    SuperSoph_WD
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