Asus Maximus VIII Hero Popping Sound on boot

Angelz

Honorable
Mar 4, 2012
342
0
10,790
Is anyone else having this issue? I cant seem to find a solution to it. I just got the board checked out from Newegg Tuesday 10/13/2015, received it with 1-day shipping and i've been up all night trying to find a way to get this to stop. It seems to be coming from the back of the board behind the red led strip. I have a support ticket number but he suggested i return the board for a replacement but, i don't want to do that so soon without trying first. I don't have a backup system so sending this in leaves me with no machine in the meantime. If someone out there can help, it would be extremely appreciated.

New Build:
-Board - ASUS Maximus VIII Hero
-CPU - Intel 6700K
-Memory - 2 x 8GB 16GB Trident Z Series
-Power Supply - NZXT Hale90 850 Watt
-Graphics - EVGA GTX 980 TI Classified
- Hard Drive (Main) - Samsung 840 Pro 128GB x2 RAID 0
- Hard Drive (Storage) - Seagate 2TB HDD

 

Angelz

Honorable
Mar 4, 2012
342
0
10,790
What i don't understand is how the Maximus VIII Hero Z170 can be sooo popular and not ONE person out there has this popping issue. It's coming from that Depop Relay box on the bottom left corner of the board behind the red light. I just got a second Maximus Hero VIII and this one too does the same popping sounds. Either all of the Hero 8's do this or i'm just incredibly unlucky. Both boxes did not have factory seals on the tab and did not have static bags. Yet while some people say they don't, some customer service reps suggest they were suppose to.
 

raymolow

Reputable
Jun 16, 2015
2
0
4,510
I've been having sound issues with the Maximus VIII Hero Z170 as well (popping, warbling, etc.) However, I have managed to solve my issues. Maybe this will help you. I looked into Device Manager (under Sound, Video and Game Controllers) and noticed there were multiple sound drivers (such as Realtek High Definition Audio and NVIDIA High Definition Audio). I read elsewhere there could be a conflict with respect to sound drivers. Like you, I happen to own an NVIDIA video card and my understanding is the NVIDIA sound driver is loaded when you choose Express Install for your NVIDIA video card driver (as performed using the GeForce Experience software interface). So -- to start from scratch -- I uninstalled the NVIDIA video driver and the Realtek sound driver. I rebooted and everything works fine. Of course, this means I'm just using the motherboard's own integrated video at this time. Don't worry. This is just temporary. Next, I reloaded the Realtek sound software. When complete, I went into Control Panel, Hardware and Sound, opened the Realtek HD Audio Manager to adjust my speaker configuration and indicate I had a 2 speaker setup. For some reason, it automatically selected a 7.1 speaker setup and I was losing a channel when playing back videos or when gaming. I performed another reboot and validated sound performance was good. No pops or crackles. Finally, I reloaded the NVIDIA video driver using Custom Installation. I ONLY loaded the video driver and unchecked the 3D options (i.e. 3D vision/3D PhysX) and the NVIDIA High Definition sound driver. I rebooted and looked at Device Manager again. It looks like NVIDIA still makes an entry in Device Manager. What I see is the following: (i) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) and (ii) Realtek High Definition Audio. So I manually disabled all items except (ii) - (the Realtek High Definition Audio driver) by right-clicking on each item and choosing Disable. After another reboot, I played a video, music and a game. So far, everything is working fine now. I hope this advice will solve your sound problems with sound for this board. NOTE: I suppose I should add that I installed the Realtek audio driver obtained from the ASUS support website for my motherboard. There is a more recent driver at the Realtek website. I tried it and still had problems so reverted back to the driver found at ASUS. At the time of this writing, this would be version 6.0.1.7629. I'll keep monitoring the situation and post updates if I run into any problems. It may be too early to say this is the definitive solution to the problem.
 

Skychi

Reputable
Nov 11, 2015
7
0
4,510
Hey don't worry! I have this popping sound aswell on my VIII Ranger. It makes the popping sound because you have Fast Boot enabled, if you disable Fast Boot, it will not make the popping sound anymore. I don't really care about the pop so I leave Fast Boot on.
 

Angelz

Honorable
Mar 4, 2012
342
0
10,790
Hi Skychi, thanks for the response and sorry i haven't been on in a while. This however did not solve the sound. I decided to live with it and it just seems to be a normal thing for the Maximus Hero VIII and doesn't really pose any threats. :)
 

Southwoods

Commendable
Apr 1, 2016
3
0
1,510
I also have the Asus Maximus hero VIII and hear this click once as I boot up and once I shut down. If you disable the onboard sound the click goes away. From my understanding its a relay turning the onboard sound off and on. And totally normal.

This still doesn't change my opinion about this sound. I freakin hate it. Just got done with a new build and it has this generic click. like a cheap plastic toy sound