Started to get BSOD, questions how to start identifying the problem

Toggle sidebar Toggle sidebar
W

Wicks

Reputable
Apr 2, 2014
90
0
4,630
Hey guys!
This computer i'm on always had some BSOD problems, got one every month or so. But nowdays it started to get worse. Mainly getting BCCode 124 ones, but last night i got a Memory_management code: 1a BSOD when i tried to log back to Guild Wars 2 after a freeze, which was also displayed as BCCode 124. I checked the memory after that Memory management BSOD with MEMTEST86, it found no RAM error. So the thing i wanted to ask, what kind utility should i use to read those .dmp files? I found this WhoCrashed program, is it good, safe to install? And if you could take a look at the report one these programs give, when i have them, it would be much appreciated ;)
 
Sort by date Sort by votes
sconnary32

sconnary32

Reputable
Oct 15, 2015
37
0
4,560
Hey Wicks,

Edit: What are your system specs? Windows 10?

Some simple steps:
1) In command prompt: sfc /scannow
2) Put your Windows disc in and boot into it. Select repair option see if it finds anything.
3) (If you have an onboard video port) Uninstall your video drivers, reboot and add a non-beta version of your driver
4) Check your Temperature when running, games make things hot.
5) If overclocking, set it to normal.
6) See if your MoBo has a new BIOS that actually shows helping improve stability issues. Not all BIOS updates are useful.
7) Make sure your RAM is at the right frequency


Hope this helps,

Scott
 
Upvote 0 Downvote
W

Wicks

Reputable
Apr 2, 2014
90
0
4,630
No, its Win7. The specs: Asrock N68-VS3 FX mobo with an AMD FX6200 CPU, 8 GB Kingston RAM - 1stick - , ASUS Radeon 7770 2GB Graphic Card.
Its not overheating (i think 40° MB, 55°C CPU, 65°C GPU, 35°C HDD is not too hot full load) and its not overclocked. The RAM frequency is AUTO in the bios. The problem with the BIOS update or Video driver update is that i don't want to do more damage than good. Thats why i wanted to read the .dmp file, so i might know whats the problem is, and only need to modifiy one thing.
 
Upvote 0 Downvote
sconnary32

sconnary32

Reputable
Oct 15, 2015
37
0
4,560


I use https://msdn.microsoft.com/en-us/windows/hardware/hh852365 (WinDbg) install the WDK 8.1 Update (for Windows 8.1, 8, and 7 drivers). Then you will find WinDbg in your search bar. Point to you c:\windows\memory.dmp and it should open it up. Select the Blue Hyperlink in the window and it will spit out more info on the error. After that you pretty much have to copy and paste parts of it into google and see what it says. Not very pretty but it does work. Usually something points to your AMD Drivers being the issue. I see AMD Drivers popping up the most and a reinstall tends to fix it.
 
Upvote 0 Downvote
W

Wicks

Reputable
Apr 2, 2014
90
0
4,630
On Mon 2015.10.19. 18:55:22 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101915-12308-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A587C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80071588F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

So, this is the crash i'm keep getting, always the same. I have tried everything except the Video driver reinstall and BIOS update. So should i start with the video card?
 
Upvote 0 Downvote
W

Wicks

Reputable
Apr 2, 2014
90
0
4,630
Found something! I still have a rly old (8y) PCI Pinnacle system studio dv card pluged in, my dad used to use it. It does not have any driver installed, but its pluged in, and its right under my Video Card. Maybe thats the cause, i will remove it and might update the post if it worked.
 
Upvote 0 Downvote
W

Wicks

Reputable
Apr 2, 2014
90
0
4,630
Also, that little card covered half of a fan on the Video Card, but utility softwares still reported normal temperatures. Can it be that the sensor is bad, and reported 65°C, when in reality it was overheating? How reliable are those sensors?
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom