computer crashes on graphic driver installation

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glitchmaster0001

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Oct 12, 2015
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Hi, my friend has recently acquired an HP wx 4300 workstation computer made in 2005 from the school Edump. It still boots up and runs but yesterday we tried to install a drivers for a new graphics card. after 2 minutes of installing the computer would rev up like a inline 4 turbo engine and then crash with the blue screen of death. is this due to a heat problem with the heatsink and thermal paste? i suspect it is because the school never serviced the computer, they just used them untill now that they threw them away. also would reapplying thermal paste (arctic silver 5) solve this issue of the computer crashing with a blue screen?
 
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Shaun o

Shaun o

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Oct 7, 2007
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If the system was made in 2005.
Add to the fact it`s what we call a pre built system as you say a HP WX 4300.

Your problem and why it revs up with the new graphics card in it.

Is to do with the power supply in the tower based system.
If you look at it the power supply will likely have a wattage rating of 250 to 300 or 350w Maximum.

Your going to need at least a new 500w supply.

Second of all based on what was in the system, or if a graphics card was in the Pci-e based graphics card slot of the motherboard. Or prior to fitting the new graphics card you were using the on board graphics solution of the motherboard.

Then if you look at the motherboard, you should see a connector with four pins on it on the motherboard.
Depending on the PSU it should have the same 4 pin power connector on it.
If it is not connected to the motherboard as it stands. you must connect it.
As it will be required when you fit any Pci-e based graphics card into the Pci-e slot of the motherboard.
If running a more powerful Pci-e based graphics card solution.

Often the four pin extra power from the PSU to the motherboard is not connected if the system is or was using a graphics solution housed on the main motherboard and must be connected when a pci-e based card is fitted to the HP system.

Go have a check if this is the case. Bellow is a link to the HP WX 4300 motherboard, in the picture you can see the connector in white on the board of four pins i have talked about this is where you must connect the extra power from the Psu to the motherboard if you are putting in a Pci-e based graphics card. If not connected it results in the fans revving up and the system freezing or locking.

Click on link to see picture, and power connector on motherboard.
https://www.google.co.uk/search?q=HP+WX+4300.&es_sm=122&source=lnms&tbm=isch&sa=X&ved=0CAgQ_AUoAmoVChMI0fmTy6bIyAIVQkQUCh13lQME&biw=2560&bih=1353#imgrc=zFFHglK7WnGCGM%3A

Should work after that. let me know the results ok. ;-)
 
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glitchmaster0001

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the oem power supply in there is a 450 watt and i did plug the gpu in a pci-e x16 slot and i used the drivers given in the box yet i get a crash. That is why i question if the heatsink paste had dried off and is now ineffective in cooling the pentium d in the computer
 
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Shaun o

Shaun o

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Oct 7, 2007
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Sorry forgot, remove any video drivers installed before installing the ones for your Pci-e based card.
and check if the four pin in my prior post is connected to the motherboard via the Psu.

Put a picture of where the extra power should be connected if you put a Pci-e based card in the slot over using the on board solution ok.
see my first post for link.
 
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Outlander_04

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This has probably has nothing to do with the power supply.

Instead make sure all old drivers have been uninstalled . Then make sure you have the correct driver for the operating system XP, Vista, Seven and that its 32 or 64 bit to match the OS .
Download it direct from AMD
 
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glitchmaster0001

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the graphics card that i used doesn't have a pci-e power plug its just seats into the motherboard and that's it
plus the motherboard only has a 4 pin power for cpu and 24 pin for motherboard itself. If it helps I can send you a picture of the motherboard i have a spare one in my house and btw the computer is my friend's.
 
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glitchmaster0001

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yeah the cpu power connector is connected in the computer everything is. its just that the computer blue screens me when i try to install graphics drivers for my new gpu.
 
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Shaun o

Shaun o

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Just had a thought.

If you go inside the bios of the motherboard.
Make sure the settings for the graphics interface is indeed set to Peg or Pci-e mode as the default setting.
The on board graphics solution of the motherboard may still be enabled.

So you should check if it can be disabled by an option in the bios menu.
Also it may have an option for how much of the system memory it uses for the on board graphics solution.

So try to change the amount of memory it uses to it`s lowest value. The crash may be happening because the on board graphics solution is running at the same time as the Pci-e card being fitted in the system.

Setting the interface mode to Peg or Pci-e in the bios should resolve the crashing when trying to install the new graphics card driver, and or if you can disable the on board motherboard graphics solution, or adjust the main system memory size it is using out of the main system memory.

Save the new changes made before you exit the bios.

Give that a try let me know the results, Think it will solve the problem.
No more BSOD when installing the new graphics driver ;-)
 
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glitchmaster0001

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I don't think that the board has integrated graphics I think you would need a dedicated gpu so are you saying that it could be conflicting GPUs? Out of all the hp machines I serviced with intergrated GPUs none of them had this issue with the crashing on install. When I installed gpu drivers on HPs 90% of the time things would go smoothly. Like only issues I would have is hdmi disabling on board sound but that easy to fix. This is the only time that it would crash like this, so are you sure that it is indeed conflicting GPUs not some sort of shitty stock drivers or maybe dried thermal paste?
 
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glitchmaster0001

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No I don't I only have gpu I think I might just return it at frys and find a new gpu like a Radeon r7 200 series or something
 
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glitchmaster0001

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No I don't I only have gpu I think I might just return it at frys and find a new gpu like a Radeon r7 200 series or something
 
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