New Build will not power down or restart.

G

Guest

Guest
Hi guys. So my computer was just built, and we have installed Windows 10 x64 on it. We can power it on just fine, but it won't restart or shut down at all. I can get the power down screen in windows, and I can get the restart screen, but then it'll just cut to black yet the fans and other components keep running. The same thing happens when i try to restart in the BIOS. We've tried clearing CMOS, resetting bios to the defaults and flashing an updated version of the bios but still nothing.

Specs:
Asus Z170 Deluxe
2x Crucial Ballistic 8GB DDR4 @2400MHz (16 total, 2 DIMMs)
Intel Core i7 6700k
Corsair H105
EVGA GTX 980 Ti
Samsung 850 pro 512 GB
WD Black 2TB HDD
EVGA 750W G2
Cooler Master Trooper Case

 
Solution
Hi, Try removing all wires from the case front panel. Start the board by shortly touching with a screwdriver the 2 pins on the board corresponding to the case power button. After Windows loaded, shut it down. See if still same issue.
Hi, Try removing all wires from the case front panel. Start the board by shortly touching with a screwdriver the 2 pins on the board corresponding to the case power button. After Windows loaded, shut it down. See if still same issue.
 
Solution