Computer won't shut down or restart - Monitor turns off, fans stay and motherboard lights stay on.

Poppy Withers · Oct 18, 2015

Hello,

This computer is a new build work computer, using a motherboard from an existing computer (MSI z87-g45) - the computer doesn't restart or shut down completely, the monitor will shut off but the motherboard lights and fans stay on, I have to manually shut it down by pressing the button. I have tried updating the BIOS for the motherboard, I fresh installed Windows 7 Professional so I have no clue what's going on. If anyone could help me it'd be much appreciated as this computer is for work it's becoming a bit of an annoyance!

Thanks.

itmoba · Oct 18, 2015

See here: http://answers.microsoft.com/en-us/windows/forum/all/pc-wont-shut-down-since-windows-7-upgrade/bd18fed7-5d39-40f4-bd5a-8acad6b3bd26?auth=1

Poppy Withers · Oct 18, 2015

itmoba :

I've tried the first recommendation which is checking if their is a problem slowing my computer down during shut down, there is no reports according to my computer. I also tried disabling all Windows Services etc. and that didn't work either.

Currently de fragmenting my drive as it's 8% fragmented.

I'm confused on someone saying their sound card isn't compatible, compatible with what? Windows 7?

Thanks for you reply.

smorizio · Oct 18, 2015

it can be a bios glitch had one on my asus sabertooth. did the same thing...shutdown..fan on..video off. fixed it by draining power from the mb and then doing a cmos reset.

Poppy Withers · Oct 19, 2015

smorizio :

Well last night I had 284 updates to install on Windows, it being a fresh install and all, it was saying they were downloading at 0kb 0% complete, but when I restarted my computer it installed a load, and eventually shut down properly. I haven't tried restarting it again since last night as it would shut down properly but wouldn't restart, hoping that some of these Win 7 updates will fix whatever it is. Will post an update later once I have finally got all the updates installed.

Poppy Withers · Oct 20, 2015

Updated my computer to Windows 10 with the free upgrade, it seems to have fixed a lot of problems with adding email accounts to Outlook and reading my disc drive properly, weird! Alas, my computer still has the shutting down issue.

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Computer won't shut down or restart - Monitor turns off, fans stay and motherboard lights stay on.

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