Hard Drive Shows up in BIOS and Device Manager, but not in My Computer or Disk Management, How Do I Solve This Problem?

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connorparnell

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Oct 20, 2015
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About 3 months ago, I built a computer. I downloaded my OS to a 250GB Samsung 850 EVO SSD, but also installed a 1TB Hard Drive into my rig. Soon after booting the computer, I realized that the HDD was not recognized in My Computer or Disk Management, but I COULD find it in my BIOS and Device Manager. In device manager it says "This device is working properly" and I updated all of the driver software. I have been searching for an answer for months and it would be gratifying to finally find a solution. Any help would be lovely:)

PS: In device manager, when I click on the HDD>Volumes>Populate, it says 'volume information for this disk cannot be found'


so again in short:
- HDD is NOT recognized in My Computer
- HDD is NOT recognized in Disk Management
- HDD IS recognized in BIOS
- HDD IS recognized in Device Manager
 
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Welcome to the community, connorparnell!

I'd recommend you to try swapping the SATA cable connecting the HDD and also try plugging it in a different SATA port on the motherboard. Most probably you are dealing with a faulty SATA connection that is not supplying the drive with enough power for Windows to recognize it properly.
Another thing you could try is connecting it to a different computer, if you have access to one. See how it will be detected there, this will help you determine the source of the issue.

Keep me posted! Hope this helps you! :)
SuperSoph_WD
 
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Alexander_13

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Dec 20, 2015
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I have tried all of these and nothing has helped. I have a seagate slim 1TB hard drive it was working fine and i plugged it into my laptop one day and it shows in everything but my pc and disk management. The light turns on it says its connected in the usb part i dont understand can anybody please help.
 
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Hey there again, @Alexander!

I'd recommend you to check the external HDD's health and SMART status using the manufacturer's diagnostic tool to run the long & short tests. It will help you determine if there's actually anything wrong with the drive.
I'd also recommend you to try the external drive on another Windows computer and see how it will get recognized there. As soon as you can access your files, I'd advise you to back it up, so that you don't lose it.

Hope this helps. Good luck & Happy Holidays! :)
SuperSoph_WD
 
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