my wd 1tb external hard drive is not showing in my computer and also in disk management ....while trying to troubleshoot it s

Soumya Sankar · Oct 21, 2015

my wd 1tb external hard drive is not showing in my computer and also in disk management ....while trying to troubleshoot it saying driver errors but then i tried uninstalling and again installing the drivers manually but the problem still exists...hard drive keeps flashing light and ahowing connected in icon tray ..please help

SuperSoph_WD · Oct 21, 2015

Welcome to the TH community, Soumya Sankar!

I'm really sorry to hear about your WD external HDD!

Good job with the troubleshooting so far! I'd recommend you to try using a different USB cable with the drive and maybe a different port on your computer as well. Another thing you could try is updating the USB hub controller drivers from your motherboard manufacturer's website. (Find your mobo model and check in the available drivers & utilities for your system)
If it's recognized in Device Manager at least, you could try running the WD's Data LifeGuard Diagnostics for Windows and see what is the health and SMART status of the HDD. Here's a link to the WD software, just make sure you run the QUICK and the EXTENDED tests: http://support.wdc.com/downloads.aspx?lang=en

Keep me posted!
SuperSoph_WD

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my wd 1tb external hard drive is not showing in my computer and also in disk management ....while trying to troubleshoot it s

Soumya Sankar

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SuperSoph_WD

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