- Oct 22, 2015
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Hello everyone, this is my first post here, and I'm posting because it seems like the vast majority of google links I have tried for troubleshooting brought me here.
I have a slightly older Sony Vaio, and I ran dxdiag:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: SVE15115FXS
BIOS: InsydeH2O Version 03.71.51R0180E5
Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 6144MB RAM
Available OS Memory: 6046MB RAM
Page File: 2684MB used, 9406MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_90AB104D&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO45EC
Native Mode: 1366 x 768(p) (60.001Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2618 (English)
Driver Version: 8.15.10.2618
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/14/2012 03:13:01, 8034304 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-C779-A1B0A9C2C535}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x90AB104D
Revision ID: 0x0009
Driver Strong Name: oem22.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2618
ci\ven_8086&dev_0166&subsys_90ab104d
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
(If I left out anything important, please let me know, I'm not very knowledgeable about this stuff.)
So here is my problem; I've had this computer for a while now, and I use it mostly for homework and occasionally a game or two. I upgraded to Windows 10 a month or two ago, and I had no problems. I play Minecraft sometimes, and in the past, it has always worked fine. I didn't have the greatest frame rate, but it was playable with low settings at around 20-30 fps. Recently, (I think 2 nights ago?) I was playing and my computer crashed with a BSOD and the error listed was DPC_WATCHDOG_VIOLATION. This is wasn't the first time it had happened, so I wasn't too worried at first. I let my computer restart, and started playing again. After about 20-30 minutes, it crashed again in the same manner. So I let it restart again, and restarted the game. Same thing happened again, crash with BSOD and same error. Only this time when I restarted and began playing again, I noticed some screen tearing. At least I think that's what its called; it was as if someone had grabbed pixels and dragged them across the screen, leaving solid colored triangles smearing the screen. I know I probably should have tried to fix the crashing before starting the game each time, but I didn't. So, after the screen tearing, I started looking for solutions. I began with updating drivers for everything I could think of, and I changed some video options in the game settings. No luck. I re-downloaded the game launcher, still no luck. I tried everything I could think of, and eventually decided just to system restore. I used the built in recovery partition that comes with the Vaio, and completely wiped everything back to factory settings. As soon as that was done, I reinstalled Windows 10, updated all the drivers again, and downloaded a clean copy of Minecraft. Still the exact same tearing. So I did another system recovery back to factory settings. This time I didn't install Windows 10, I just tried downloading and running the game on the Windows 7 OS. Same exact tears. At this point I don't know what else to do. This is most likely hardware damage right? Any help on this matter would be great, I think my next step will be cracking open the case to remove any dirt or dust inside; after that its going to be time to buy a new gaming laptop....
(So on a possibly related note, any advice on a new gaming laptop could potentially be helpful/appreciated as well...)
I have a slightly older Sony Vaio, and I ran dxdiag:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: SVE15115FXS
BIOS: InsydeH2O Version 03.71.51R0180E5
Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 6144MB RAM
Available OS Memory: 6046MB RAM
Page File: 2684MB used, 9406MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_90AB104D&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO45EC
Native Mode: 1366 x 768(p) (60.001Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2618 (English)
Driver Version: 8.15.10.2618
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/14/2012 03:13:01, 8034304 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-C779-A1B0A9C2C535}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x90AB104D
Revision ID: 0x0009
Driver Strong Name: oem22.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2618
ci\ven_8086&dev_0166&subsys_90ab104dRank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
(If I left out anything important, please let me know, I'm not very knowledgeable about this stuff.)
So here is my problem; I've had this computer for a while now, and I use it mostly for homework and occasionally a game or two. I upgraded to Windows 10 a month or two ago, and I had no problems. I play Minecraft sometimes, and in the past, it has always worked fine. I didn't have the greatest frame rate, but it was playable with low settings at around 20-30 fps. Recently, (I think 2 nights ago?) I was playing and my computer crashed with a BSOD and the error listed was DPC_WATCHDOG_VIOLATION. This is wasn't the first time it had happened, so I wasn't too worried at first. I let my computer restart, and started playing again. After about 20-30 minutes, it crashed again in the same manner. So I let it restart again, and restarted the game. Same thing happened again, crash with BSOD and same error. Only this time when I restarted and began playing again, I noticed some screen tearing. At least I think that's what its called; it was as if someone had grabbed pixels and dragged them across the screen, leaving solid colored triangles smearing the screen. I know I probably should have tried to fix the crashing before starting the game each time, but I didn't. So, after the screen tearing, I started looking for solutions. I began with updating drivers for everything I could think of, and I changed some video options in the game settings. No luck. I re-downloaded the game launcher, still no luck. I tried everything I could think of, and eventually decided just to system restore. I used the built in recovery partition that comes with the Vaio, and completely wiped everything back to factory settings. As soon as that was done, I reinstalled Windows 10, updated all the drivers again, and downloaded a clean copy of Minecraft. Still the exact same tearing. So I did another system recovery back to factory settings. This time I didn't install Windows 10, I just tried downloading and running the game on the Windows 7 OS. Same exact tears. At this point I don't know what else to do. This is most likely hardware damage right? Any help on this matter would be great, I think my next step will be cracking open the case to remove any dirt or dust inside; after that its going to be time to buy a new gaming laptop....
(So on a possibly related note, any advice on a new gaming laptop could potentially be helpful/appreciated as well...)
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