fast internet, slow download speed.

joeyienco

Honorable
Nov 5, 2013
3
0
10,510
hello all
my internet speed is fast. i can browse, stream videos no problems. but my download speed is extremely slow (3kbps)i have contacted my isp and they couldn't solve my problem. i have ran through all the solutions i can think of. i have used multiple computers and multiple sites to download from and still no luck. different times of the day and nothing. i have also connected directly through cable and it goes to around (30kps). speedtest.net says im getting a speed of 6mbs. i have changed channels on modem and still no luck. i currently have a Belkin AC1750 modem router. i have tried 3 devices to download from (macbook, windows 7 desktop and ps4)
i would really appreciate if someone could help me solve this. thankyou
 

mudpuppet

Honorable
Jun 20, 2012
747
0
11,360
What does your ISP say you should be getting for your speeds? If you're paying for up to 10mbs, then you're pretty much getting what you paid for. If you are paying for 50mbps, then for sure something is messed up somewhere. That said, I'm starting to think the issue is that you're hooking your connection to the router and not a standalone modem.

"This router is compatible with DSL connection but it will not work as a combo DSL modem/router. It's a dual band, gigabit router that needs to be wired to the DSL or Cable modem for it to work." ~Belkin community post
 

joeyienco

Honorable
Nov 5, 2013
3
0
10,510
before this all happened i was getting around 700kb at peak times! i tried last night at 4 in the morning and all of a sudden i was getting 1.5mb. so is the problem that my isp is to congested? but if that was the case wouldn't that mean i couldn't stream youtube, netflix?

i dont know to much when it comes to modems, is there away to tell if your theory is right? thanks