A friend was having trouble with her 1TB external HDD and asked me to take a look. On her windows 8.1 laptop, it shows up in disk management as RAW format, correct size, active, healthy, has a drive letter. No data shows up on her laptop at all and the drive appears empty and zero size. I have tried it on all the usb ports (2 x 2.0 and 1 x 3.0)and that doesn't make any difference. She has tried it previously on another windows 8.1 laptop with the same result.
On my windows 7 pro laptop (actually 2 different ones) the drive shows up just fine and the data is all accessible. I have been able to back up the essential stuff from the drive but would still prefer not to have to reformat as I don't believe the problem is actually the drive.
Is there an easy way to fix the problem, which I assume is with her laptop settings (I'm looking at you, windows 8.1) rather than actually with the drive? As she has another drive that showed the same symptoms, so a permanent fix rather than once off workaround would be better.
On my windows 7 pro laptop (actually 2 different ones) the drive shows up just fine and the data is all accessible. I have been able to back up the essential stuff from the drive but would still prefer not to have to reformat as I don't believe the problem is actually the drive.
Is there an easy way to fix the problem, which I assume is with her laptop settings (I'm looking at you, windows 8.1) rather than actually with the drive? As she has another drive that showed the same symptoms, so a permanent fix rather than once off workaround would be better.
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