Windows 10 windows update black screen no cursor

Farvarra · Oct 30, 2015

I recently upgraded my pc to windows 10. Everything was working fine. I used my computer perfectly fine after that. I was recently moving and wanted to make sure windows updates were installed before I moved because I didn't know when I would be able to get on it again. Well, I hooked it back up last night and when I went to turn it on, everything lit up, it would beep once, the Asus screen booted up, then it went to a black screen with a blinking underscore. The keyboard didn't work and there was no cursor. I have no idea what is going on...

Graphics Card - PowerColor TurboDuo Radeon R9 270X AXR9 270X 2GBD5-TDHE/OC 2GB 256-Bit GDDR5 PCI Express 3.0 HDCP Ready

CPU - AMD FX-6350 Vishera 6-Core 3.9 GHz Socket AM3+ 125W FD6350FRHKBOX Desktop Processor

MB - ASUS M5A97 R2.0 AM3+ AMD 970 + SB 950 6 x SATA 6Gb/s port(s), gray USB 3.0 ATX AMD Motherboard with UEFI BIOS

RAM - G.SKILL Ripjaws X Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL9D

viveknayyar007 · Oct 30, 2015

Hello Farvarra

Can you please elaborate what happens when you try to power on the laptop? Do you see the blinking cursor every time you turn the laptop on?

In any case, you can try Starting the Computer in Safe Mode and then Restore Windows 10 Back to an Earlier Restore Point.

This post may also be of some help.

Good Luck!!

Farvarra · Oct 30, 2015

It happens everytime. Everything lights up and starts as it should. Just doesnt get past the Asus screen. The only thing I can do is get into UEFI BIOS

viveknayyar007 · Oct 30, 2015

Farvarra :

Hello again Farvarra

In that case, you may want to hard reset your laptop using the procedure given here.

Let me know if this helps.

Farvarra · Oct 30, 2015

Does this work on a PC? It's not a laptop. Also, will I lose everything in my computer doing so?

viveknayyar007 · Oct 30, 2015

Farvarra :

Oh I am extremely sorry. I should have confirmed about it before.

No the hard reset part doesn't work on PC. However, you can always clear the CMOS on a desktop computer. To do so:

> Power off your computer.

> Unplug the PC from the power supply.

> Remove the CMOS battery. (Just in case, a CMOS battery is round in shape and looks like the one used in wrist watches, but a bit bigger in size.)

> Leave the PC alone for around 30-40 minutes without the CMOS battery.

> Plug the computer back to the power supply.

> After 30-40 minutes, try to power on the computer first without battery, and then with battery placed back in its socket.

And no, you will not lose any data by doing so. It is only the BIOS settings that are reset to default which you can always reconfigure as per your preferences at your convenience.

Hope this helps. Good Luck!!

Farvarra · Oct 30, 2015

Thanks. I will try that tonight. So what dord that do exactly? Make my computer boot the operating system?

viveknayyar007 · Oct 30, 2015

Farvarra :

Nothing can be said for sure. What this process does is, it resets the CMOS settings and removes any junk or bad configuration that may have been saved in it. With the clean CMOS, the computer starts behaving normally.

The boot process of the operating system comes later.

Farvarra · Oct 30, 2015

Ok. And just in case this doesn't work is there anything else you can suggest?

Farvarra · Oct 30, 2015

So I tried the hard reset and nothing happened. Still shows the Asus screen to boot to Bios and the goes to the black screen with a blinking underscore. Still can't do anything from there.... any ideas???

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Windows 10 windows update black screen no cursor

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