- Nov 2, 2015
- 5
- 0
- 4,510
Hello,
Sorry for the lengthy post but I am in desperate need of help with my new graphics card. I have already RMA one R9 390 back to newegg and I got a replacement in the mail today with the same exact problem as before. I am now worried that it is on my end rather than a defect with the card but I suppose it is possible to get two defects in a row.
After I installed the card (both the original and replacement card) all I get is a black screen on my monitor. No POST screen, no beeps and my back-lit Logitech G510 keyboard remains dark (it normally lights when the PC switches on). When I swap back to my old Radeon 6970 graphics card everything works.
The 6970 has two 8pin power connectors and this new card has one 8 pin and one six pin. I have a modular Corsair AX1200 PSU and I used the same two 6+2 pin connectors on the R9. One 6+2 connector is plugged into the 8 pin port and the other 6+2 connector is plugged into the 6 pin port with the +2 hanging off to the side. The MSI logo lights up on the card and the fans spin up as they should, beyond that I cannot tell what is happening without the display.
I attempted the following steps to troubleshoot from MSI support. They were not the greatest help as they suggested things I already said I attempted in my support ticket so I got a little frustrated and found my way here.
1) The connections were checked several times since I swapped out the MSI card with my old video card a few times and each time I ensured the power connectors were secure
2) I have a Gigabyte G1 Assassin2 motherboard, and flashed the BIOS to version F11 (latest non-beta version) since it was a little out of date on my first attempt. It made no difference. I verified the board compatibility with the card on some online parts directories and they appear to be compatible with each other. Unless someone can tell me differently. https://pcpartpicker.com/parts/video-card/?compatible_with=gigabyte-motherboard-g1assassin2#m=27&c=311
3) I have a Corsair AX1200 PSU with modular 6+2 connectors which runs my previous two 8pin video card with no problems. So I do not think the problem lies there. I even tried plugging the 4+2 cables into different unused slots on the PSU and there was no difference.
4) I have verified the PCI-E slot with my previous card and the PCI slot is working. I also used another PCI slot on my board and there was no change.
5) MSI suggested I test the card on another PC but I was not able to do that since I only have one PC.
6) After getting my replacement card from newegg I did one extra step today and replaced the operating system SSD with my new 1T SSD hoping it was a driver issue but I still did not make it to the POST screen to start a fresh Windows install. I also tested the new SSD and it works fine when plugged into an open SATA port.
Here are my specs:
Windows 7 64 Professional
256GB Crucial M4 SSD with my new Samsung 850 1T on standby until I sort this mess out
4TB Seagate HDD x2
3TB Seagate HDD x1
2TB Seagate HDD x1
Gigabyte GA-G1.Assassin2 (BIOS F11)
Intel Core i7-3960X
16GB RAM
Corsair H100I GTX Liquid Cooler
Corsair AX1200 PSU
CM Stormtrooper Case
So now I am back to using my 6970 and my head is spinning. I am hopping that some wise soul can point me to so obvious solution that I missed. Is this card defective like the last one or am I missing a step? I do not remember things being this difficult during my initial build two and a half years ago but my memory fails me at times. Could there be a problem with the BIOS not recognizing the new card, do I need to clear the BIOS settings on the assassin2 somehow?? Any help would be greatly appreciated. I just want to be ready for Fallout 4 lol. Thank you.
Sorry for the lengthy post but I am in desperate need of help with my new graphics card. I have already RMA one R9 390 back to newegg and I got a replacement in the mail today with the same exact problem as before. I am now worried that it is on my end rather than a defect with the card but I suppose it is possible to get two defects in a row.
After I installed the card (both the original and replacement card) all I get is a black screen on my monitor. No POST screen, no beeps and my back-lit Logitech G510 keyboard remains dark (it normally lights when the PC switches on). When I swap back to my old Radeon 6970 graphics card everything works.
The 6970 has two 8pin power connectors and this new card has one 8 pin and one six pin. I have a modular Corsair AX1200 PSU and I used the same two 6+2 pin connectors on the R9. One 6+2 connector is plugged into the 8 pin port and the other 6+2 connector is plugged into the 6 pin port with the +2 hanging off to the side. The MSI logo lights up on the card and the fans spin up as they should, beyond that I cannot tell what is happening without the display.
I attempted the following steps to troubleshoot from MSI support. They were not the greatest help as they suggested things I already said I attempted in my support ticket so I got a little frustrated and found my way here.
1) The connections were checked several times since I swapped out the MSI card with my old video card a few times and each time I ensured the power connectors were secure
2) I have a Gigabyte G1 Assassin2 motherboard, and flashed the BIOS to version F11 (latest non-beta version) since it was a little out of date on my first attempt. It made no difference. I verified the board compatibility with the card on some online parts directories and they appear to be compatible with each other. Unless someone can tell me differently. https://pcpartpicker.com/parts/video-card/?compatible_with=gigabyte-motherboard-g1assassin2#m=27&c=311
3) I have a Corsair AX1200 PSU with modular 6+2 connectors which runs my previous two 8pin video card with no problems. So I do not think the problem lies there. I even tried plugging the 4+2 cables into different unused slots on the PSU and there was no difference.
4) I have verified the PCI-E slot with my previous card and the PCI slot is working. I also used another PCI slot on my board and there was no change.
5) MSI suggested I test the card on another PC but I was not able to do that since I only have one PC.
6) After getting my replacement card from newegg I did one extra step today and replaced the operating system SSD with my new 1T SSD hoping it was a driver issue but I still did not make it to the POST screen to start a fresh Windows install. I also tested the new SSD and it works fine when plugged into an open SATA port.
Here are my specs:
Windows 7 64 Professional
256GB Crucial M4 SSD with my new Samsung 850 1T on standby until I sort this mess out
4TB Seagate HDD x2
3TB Seagate HDD x1
2TB Seagate HDD x1
Gigabyte GA-G1.Assassin2 (BIOS F11)
Intel Core i7-3960X
16GB RAM
Corsair H100I GTX Liquid Cooler
Corsair AX1200 PSU
CM Stormtrooper Case
So now I am back to using my 6970 and my head is spinning. I am hopping that some wise soul can point me to so obvious solution that I missed. Is this card defective like the last one or am I missing a step? I do not remember things being this difficult during my initial build two and a half years ago but my memory fails me at times. Could there be a problem with the BIOS not recognizing the new card, do I need to clear the BIOS settings on the assassin2 somehow?? Any help would be greatly appreciated. I just want to be ready for Fallout 4 lol. Thank you.
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