My wd passport ultra 2tb didnt working properly

syed_7

Reputable
Nov 5, 2015
3
0
4,510
Hai, im using wd passport ultra 2tb,
Recently during transfer data, the transfer crash.. then in try it again suddenly my computer didn't recoqnize it. When i see thru device and printer it appears. I already try to uninstall the driver and reinstall it back.. its still same.. during the device loading i here the sound of it.. i didn't mind to format it back since theres only movie store in the device.. however i can access to it. Any solution you guys can provide?
 
Hi there syed_7,

Sorry that you are facing some issues with your drive. :(
There is a possibility that there is something wrong with its file system or partitions. You can check whether this is the case if you go to Disk Management.
As you don't really have important data stored on it, you can just reformat it. Here's how: http://products.wdc.com/support/kb.ashx?id=IvbBzp

After that, it may be a good idea to test the drive with WD's Data Lifeguard Diagnostic(short and extended) tool: http://products.wdc.com/support/kb.ashx?id=mUW51D

Let me know how this goes,
D_Know_WD :)