Can't install GTX 970 Driver(nvidia installer failed) because of Windows Update

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mirnes55

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Mar 31, 2015
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Ok so I noticed the Geforce experience had a new update, so I ran the update. The update started, as part of the installation process, it uninstalled the previous driver (358.50) and then tried to install the latest one (358.87). But then suddenly it says Nvidia installer failed. I opened Windows Update(I don't remember why) and it said that it was downloading a GPU driver update(95%, so it was probably already downloading when I started updating through Experience), so I waited and then WU gives me "Preparing to install updates - 0%" and then "There were problems installing some updates..." I don't know what it is but Windows Update also tries to install "nVidia - Graphics Adapter WDDM2.0 - NVIDIA GeForce GTX 970". After all that, I restarted my PC and suddenly the resolution was lowered to 1024x768. I checked device manager and MSI Afterburner - no graphics driver installed. And I can't install any. I tried running DDU in safe mode but no luck... I also tried installing older drivers - nope.

Specs:
GeForce GTX 970 Gigabyte G1 Gaming
i7 - 4790K slightly underclocked
8Gb RAM 1866Mhz
Z-87K
120GB SSD(system and drivers are installed here)
3000GB HDD

Oh, and I forgot to mention, when the Nvidia installer tries to install, it creates a folder in Program Files (x86) called NVIDIA Corporation, within it another folder called coprocmanager and inside that folder three .dll files: detoured.dll,nvd3d9wrap.dll,nvdxgiwrap.dll. And it also creates a folder in Program Files but there's a couple more files and folders there.
 
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mirnes55

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As I said, i tried installing older drivers, they act the same - Nvidia installer failed. And I also tried running as administrator. I think something went wrong when WU was downloading the update and GE was trying to install the update. Maybe some overwritten files, registry keys, I dunno... ?
 
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Gallarian

Gallarian

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Unfortunately Driver issues are some of the hardest to 'fix' unless your prepared to clean install, which makes them as easy as you seem to think.
 
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mirnes55

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The Graphics Card Driver updates aren't listed as installed so I can't uninstall them. When I press retry, it then again says "preparing - 0%" and then "There were some problems..." BTW I am using Win10
 
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junkeymonkey

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can this guide help ??

http://www.custompcguide.net/2-methods-to-fix-nvidia-installer-failed-issue-for-geforce-video-cards/

for me I would ditch any auto updating and stick with the good ol fashion manual uninstall /install process , but that's just me [from NVidia not g-force]

http://www.nvidia.com/Download/index.aspx?lang=en-us

from driver 355.6 release notes

Damaged or Missing WMI Service Prevents NVIDIA Driver Installation
Issue
“Install failed” or “Install Failed, could not find compatible graphics hardware” message may appear during installation, even if the system has a compatible graphics card. This can occur when installing the NVIDIA driver or GeForce Experience software.
Cause
This issue could be the result of a corrupt WMI service on your system. The NVIDIA Installer requires the WMI service to properly install the driver or other NVIDIA software.
Resolution
You must repair the WMI service on your system in order to successfully install NVIDIA drivers. A future driver release will alert the user during installation that there is a problem with the WMI service on the system.

http://us.download.nvidia.com/Windows/355.60/355.60-win10-win8-win7-winvista-desktop-release-notes.pdf

if you feel its needed ??

The WMI Diagnosis Utility
https://www.microsoft.com/en-us/download/details.aspx?id=7684

or
https://social.technet.microsoft.com/Forums/windowsserver/en-US/8ed26d46-9994-4052-a307-5b071805aea8/wmi-corrupt-how-to-reinstallrepair


I all way like to review any drivers release notes to see what may of changed or new known issues or what ever ..

never know if something you see may make you decide to hold off .. just because its a new driver don't mean its a better driver
 
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mirnes55

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Mar 31, 2015
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Nope, tried everything.. Another thing I noticed is when the Nvidia installer is running, the screen flickers once, about 5 secs into the install; and then after about 10 secs it flickers once again and then I instantly after that I get "nvidia installer failed". Aww cmon I really don't want to reinstall Windows..
 
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junkeymonkey

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well get everything back to square one -- just like a card never been installed - and any card you put in wiuld have to boot on the windows default standard vga driver -- shut down and discharge the board - remove the card take a soft rag and wipe its golden fingers and reseat the card back in its slot [ I like to pull it in and out 2 or 3 times to insure it ''scratches'' in good contact with the slot]

hook up all psu cables to the card and insure there all the way in and connected [some may take a little extra effort or care to do so ]

then monitor and reboot into bios check to see that any setting for the slot is set and not somehow set for onboard vga use

if looking right reboot back to desk top check things over best you can on the standard windows vga driver [that's al it should be running on]

if then it look good go back to NVidia and download the driver and save it to a spot or just make a file on the desk top for it

then with that open it up and start the driver install -- when it get to where it asks like how you want to install choose custom install

you should now have a list of what you can choose to install from the driver package - now the only 2 thing I woul check to install is the control panel and the cards driver that's it non of the added crapware - and see how that goes ?

if it takes just the cards driver go back to the installer and go one by one down the list and test each one at a time to see if it was one of them added driver programs causing the issue [ g-force ex.- shadow play- things] that are really not needed overall

now if it rejects just the driver alone maybe something wrong with the card but you would need to test the card in another computer to back that up and prove ??

 
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mirnes55

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Mar 31, 2015
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I tried all that. I'm sure it's something software-related. Windows Update and geforce experience were updating the gpu driver simultaneously so that somehow screwed up my PC. Maybe the PC thinks the gpu driver is installed but it actually isn't. How can I completely remove all traces of Nvidia off my PC?( I tried DDU :( )
 
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