Gigabyte R9 390 *BIG FPS ISSUE*

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JBrightt_

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Tonight I replaced my old "AMD Radeon 7800 Series" with a "GIGABYTE Radeon R9 390 GV-R939G1 GAMING-8GD". My old card was giving me around 110-140 fps in CS:GO, and having a 144hz monitor and being a competitive player, I need to hold above 144 and preferably have as high as possible. My new card is giving me 60-90 fps, which I can't believe is normal. My old card had 2 GB VRAM and I think around 500 MHz clock, the new one has 8 GB VRAM and 1000 MHz clock. In my AMD Overdrive program the clock speed sits at 300 MHz until I do something that requires more performance, then it goes up to usually 1000, while MSI Afterburner just shows it at 1025 MHz. I just feel like there's no way this is normal performance, it's such a better card. It feels like there has to be something I'm doing wrong that I don't know about. Help is much appreciated, I've been waiting a couple months now to get a new graphics card to be able to have the fps I need to play my best and now getting a new, much better card, and it's much worse performance... it doesn't make much sense to me. Thanks in advance.

My PC specs(that I know):
Motherboard: ASUS M5A97 LE R2.0
CPU: AMD 8320 8 core 3.5 GHz
Graphics card: GIGABYTE Radeon R9 390 GV-R939G1 GAMING-8GD
RAM: 16 GB DDR3 1600 MHz

 
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maikutech

maikutech

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JBrightt_

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My monitor is a 144hz benq that's native res is 1920x1080. Regardless of my in game settings, I'm using the exact same settings as my old card, 1920x1080 in game res, pretty low video settings, and my old card was giving me around 120fps, the new one is giving me around 70. No way that's normal right? Something just has to be not clicking right or something, I just don't know how to identify it. If I have to get a new card to fix this I sure hope I'm able to return this card to newegg because I've already paid $320 for this.
 
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JBrightt_

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The thing is literally 2 hours before it was running with 130 fps on my old, pretty bad graphics card. Then I put the new one in and the fps is around 70, no way it's something else messing up, unless it's a compatibility thing. I feel like there's just something off that I can fix myself, I just don't know how to identify what's wrong.
 
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maikutech

maikutech

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Well JB I've looked at that card online and performance wise with amd or intel its not all great with fps.
If your locking in 70fps at max consistently with no issues that maybe the best it can do.
If its like that in other games there is nothing you can do, now if its higher in one game and low on another.
Its probably a configuration issue you will need to address.

When you game with your new card, does it lag hard or not at all, is the game play smooth while running amuck on the field ?
http://www.gigabyte.us/about-gigabyte/contact-us.aspx
I suggest you call them today and speak to tier 2 technical support, if they can't determine anything defective with it...
About your cpu, if you will set the default clock speed to 2.8ghz and set the max oc 3.8ghz.
Let it auto overclock for you so it will play well with your r9 390x.


 
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JBrightt_

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The game I'm playing, CS:GO, is also not very intensive about FPS. so FPS test numbers online are probably showing for intense games. The thing is, my old card which is like 3+ years old, 2GB VRAM, ~500 clock speed, gives me 130, when my new card having 8GB VRAM, 1025 clock speed, giving me 70 fps, on the exact same PC. It doesn't make sense right? Like there's something fishy here. About my CPU, I went into my AMD overdrive and set the minimum clock for CPU to 2900, the max is still 3500, and it improved my fps by about 10-20, but that's not even a difference. I'll try contacting that support tomorrow. (btw just realized you said r9 390x, I have just a 390, not 390x). I just tested out minecraft and I'm getting around 75-90 fps, and I'm pretty sure on my old card(don't know for 100% certain) I was getting around 60-80 fps on minecraft. Whether that's exact or not I'm sure there's a slight improvement on fps in minecraft, so it's insane that my fps in CS:GO has been cut in half, when from what I've heard, fps in CS:GO is more reliant on CPU than other games anyway, and my CPU hasn't changed like I said.
 
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maikutech

maikutech

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Well then download tribes ascend, dirty bomb, war frame.
Just do this to make sure it is like that everywhere else, if its not then call gigabyte on monday morning.
Also while speaking to them, mentioned you saw the exact same card on newegg with a newer revision.
Ask them what the issue is with yours compared to their current revision, I have a feeling they may switch it out.
If the fps isn't perfect like it should be, I have a Galaxy GT640 super oc model.
http://www.galaxytech.com/__EN_GB__/Product2/ProductDetail?proID=21
Not the best compared to other newer models, but my fps hits 45fps to 90fps at times.
It does however perform too good in most games I may throw at it.
Things that will hender your fps, game servers, too many people online.
Too much stuff going on in the game or windows doing things in the background while you game.
Or it could be a direct driver problem, ATI isn't all that great with drivers so its a hit and miss when your using their cards.

Let me or let us know what happens.
 
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J

JBrightt_

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I have dirty bomb and war frame but I've never known how to show fps on screen in those games. I also bought the card from newegg so if I have to return it or swap it out, it has to be through newegg at least I assume. And since you say monday I'm guessing that means their support is down on weekends.. and you talking about 45-90 fps, well I need to be hitting upwards of 144fps for it to be satisfactory for me,and considering my old pretty shitty card was giving me 130, there's no way this card shouldn't at least be holding above 144.
 
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Hydroshot

Hydroshot

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my friends 390 gives him the same framerate bud. lol just saying
 
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Bem-xxx

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Have you previously uninstalled the 7800 old drivers? What is your OS? AMD rigs have to install Win10 for the best performance.
I had the R9 270X, now the R9 390 MSI and my games have had a huge fps boost.
 
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JBrightt_

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no need for the smartass 'bud' at the end. But it doesn't make sense that my 4 year old card gives me an insane amount better FPS on a game that's not very hardware intensive about FPS compared to a brand new card that has 4x better the specs.
 
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JBrightt_

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I've done a complete uninstall on all AMD drivers, then a reinstall for the current hardware. Still nothing. Also I am on windows 10. I have my old card back in now so I can actually play with *near* playable fps.
 
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JBrightt_

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The only other game I have that I can see the fps in is minecraft, and I have a slight FPS increase from my older card, I've also stated this in a response.
 
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JBrightt_

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exactly. And the fps im taking is off of when I'm in a 16 person server. When I'm in a 10 person server it's a lot better. On my old card in a 10 person server it would be around 160-180, in a 16 person server anywhere from 110-140. The new one, it's like in a 10 person server 80-100, 16 person server 60-90. No way that's right. My old card is like 3-4 years old and the new one is about 4x better specs wise. The only other game I have that I can show FPS in is minecraft, and I see like a ~15+ difference from old to new card.
 
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maikutech

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No you don't need that high of a fps to play pvp games, that 45 to 90fps would be perfect.
Check steam settings there should be a fps counter, on average 60fps would be good.
If your trying to keep up against international players, i could see you concern.
Try to find a server where the ping rate is good, even if you see there ping is abit too high...
The game play should be quite smooth all throughout the match,
Unless you have someone else using hacks or aimbots trying to get ove on you or the team itself.
 
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JBrightt_

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Okay, here's another thing. ***ANYONE SAYING THAT 60FPS IS FINE TO PLAY GAMES, THAT'S NOT THE POINT*** If you think I am fine having just 60 fps, you don't know what competitive gaming/eSports is and have never played at a high level. 144+ fps steady is necessary. And whether anyone wants to debate that or not, I don't care anymore. I'm asking for a solution to this problem because my fps SHOULD NOT be this low. ESPECIALLY compared to my old shitty card giving me 120 fps and my new, a lot better one giving me 70. Something is wrong, and I need to fix it. So regardless of whether you think I'm fine playing with 60 or 144 fps, there is a problem and I need a solution.
 
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maikutech

maikutech

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Just relax for abit, its not like that card really is broken you know ? lets go ahead and follow through with my advice.
Call Gigabyte tomorrow and explain your issue, ask them how can you maximize the card to get the full fps as stated.
Visit here and ask them the same question, I'm sure someone may know how to fix it or get it the proper support.

http://www.overclock.net/f/1/overclock-net-forum

Just play some games withit in the mean time, and don't worry about the fps, if thing were over heating or not booting...
Then yes I would eventually loose it with the other offtopic mess happening here.
 
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JBrightt_

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I'm relaxed man, just tired of people being absolutely wrong and saying that 60 fps is fine and you can't see past 60 fps blah blah blah. That's completely false. It's also not the point of my post, my old shitty card gave me 130 fps and my new pretty good one is giving me 70? On the exact same rig exact same game exact same settings? Not normal. I have support tickets in to Gigabyte and AMD, waiting for a response.
 
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maxalge

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I often wish people would not keep repeating the false $#!* about 60 fps, even on a 60hz monitor you can see a difference with higher fps... ANYWAYS...


do you monitor temps?

also make and model of your power supply?
 
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