Need some hardware experts here to help me boot pc.

Popo2515 · Nov 8, 2015

to start off i have asked this question and searched all over the internet for a long time.

i just upgraded my new pc with components (bassicaly a new pc only holding my old ram and hdd's and odd)
When i turn my pc on sometimes i get 5 beeps and a black screen but sometimes it just starts up and when it starts up it always works i can play everything i want no performance problems it continues to work untill i restart and then i get 5 beeps again. This is really annoying especially with fallout 4 coming i want everything to work. i already contacted asrock and they said 5 beeps was a vga card error and said i had to reset the cmos and i did that and nothing changed. when i put in my old gpu it works 100% of the time. this is extremely frustrating.
Could you guys maybe help because i am completely lost and desperate for a solution.

My components:
GPU: Sapphire radeon 390 nitro 8gb
CPU: i5 4690
Motherboard: Asrock h97 anniversary edition
RAM: 2 x 4gb ddr3
PSU: Seasonic s12g 650w

Thanks in advance!!!!

If you need any information please ask

Mr Hollywood · Nov 8, 2015

Popo2515 :

What do you mean by resetting the cmos? the cmos is the battery on your motherboard that keeps small processes running when the computer is off like time/date. Did you replace the motherboard battery?

geofelt · Nov 8, 2015

Return the card. On newegg, there are some 30% negative reviews indicating some sort of problem.
http://www.newegg.com/Product/Product.aspx?Item=N82E16814202148

If Asrock says that 5 beeps indicates a vga card error, I would be inclined to believe them.

Popo2515 · Nov 8, 2015

Mr Hollywood :

Popo2515 :

What do you mean by resetting the cmos? the cmos is the battery on your motherboard that keeps small processes running when the computer is off like time/date. Did you replace the motherboard battery?

http://pcsupport.about.com/od/fixtheproblem/tp/clearcmos.htm

alexoiu · Nov 8, 2015

Try updating the BIOS, if newer version available.

maurelie · Nov 8, 2015

Try the R9 390 on some of your friends PC's. If they have the same problem, then for sure you will know that the GPU is faulty and return it.

Popo2515 · Nov 8, 2015

Hello,
Copy of complete email from asrock

5 beeps is related to graphics.

Please use the clearCMOS jumper to reset the CMOS:
- Switch off power first
- Press power button to discharge
- Move the clrCMOS jumper from pins 1&2 to pins 2&3
- Wait around 10 seconds
- Put the jumper back to pins 1&2
- Switch on power and start the system (the system might restart automatically a few times)
- Enter setup via F2
- Load default settings via F9
- Save via F10

If that does not help then please remove the R9 390 graphics card and test via the integrated graphics.

If this works then the R9 390 might be faulty. Please try to test it in another system.

It could also be related to the CPU, CPU socket, PSU, motherboard. The PCIe x16 slot is connected to the CPU via the CPU socket. Please remove the CPU from the socket carefully and in clear light check the socket for bent pins. Make sure that the PSU is connected properly to the graphics card and that there are no loose contacts in the connector. If possible please test with another PSU.

Thanks,
ASRock Support

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