Computer crashes when playing games, however sound and fans are still running.

Xiphemia

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Nov 10, 2015
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4,510
Ever since I have gotten this PC, I have experienced random crashes when playing games. Sometimes it crashes when I'm not in a game, but that is very rare.
I have had two types of similar crashes. The first type will randomly shut off my monitors (displaying an orange light as if the computer is off) and any sound playing will loop, then after a minute it shuts my computer down and it restarts by itself. After the restart it starts up normally.
The second type will again, randomly shut off my monitors. The sound from the game disappears, but any other sound (like skype calls or music) will continue normally. My computer is still on with fans running, but monitors show it as being off by displaying the orange light. I have to hold the on/off button down on my computer to manually restart it. After that it starts up normally.

In the start I always got the first type, but now I mostly get the second type.
The crashes happen while I am playing games, however it is only in certain games that are high performance. The high performance is not a problem, since my PC often has more than the recommended specs.
I have gotten these crashes with GTA V, Tomb Raider and Fallout 4.

GTA V and Tomb Raider - I had these game crash once or twice (crashes being the first type). I changed the settings to low, and it worked. Hasn't crashed my computer since.

Fallout 4 - I cannot play this new game due to the crashes. They are the second type, and they happen after 5-15 minutes of playing. I have tried to set all settings to low, windowed mode, but nothing changes. I don't get any lag at all, it just crashes out of nowhere.

I have updated all my drivers, which did not change anything.
I do not get any lag at all before the crashes - it just happens immediately.

Specs:

Windows 8.1 Pro 64-bit (6.3, build 9600)
NVIDIA GeForce GTX 570
Acer
Aspire M5810
Default System BIOS
Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz (4 CPUs), ~2.9GHz
8 GB RAM
DirectX 11

 

Xiphemia

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Nov 10, 2015
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4,510


Sorry for the late reply.

I will write back when I have done what you suggested, but first I have another question.
Could resetting my PC also fix the crashes?

I got this PC from a family member who owned it before me several years ago, and it was never reset. This means it had a lot of stuff on it already, probably 250 GB. There is now an additional 150 GB of my own stuff.
I have been thinking of resetting my PC completely for a while, so all of the old stuff from my family member I don't use will be wiped out and I won't have to worry about having enough space on my PC for a program or game. It would probably also boost its performance. Could it be the fact that my hard drive is so full it causes the crashes? If not, could resetting my PC possibly work either way?
 
It's not so much the capacity used, as much as it is what makes up this capacity. There maybe some undetected viruses/spyware. If you want to clean up the system before purging old files, I recommend using MBAM and Super Antispyware . Both have free versions. After cleaning you system with the aforementioned software, use Ccleaner (also has free version) to remove hidden files left behind.
 

Xiphemia

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Nov 10, 2015
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4,510

Alright, thanks.

Removing old drivers: which ones do I remove? I assume everything that isn't NVIDIA? Or can I uninstall ALL drivers I have without my computer breaking?
It's not possible for me to make a backup of my system (it is so huge it comes up with an error when I try; that is a problem for another day though), so I don't want to make a mistake and delete the wrong driver. I am not the best with this kind of stuff, so I may need a guide through it so I won't make a terrible mistake.

Testing RAM: How do I use the program?

I hope I'm not being inconvenient, I just have a very little to no knowledge of this stuff. If you could tell me step by step in details what I need to do, that would be appreciated.
 
Don't worry about what drivers to remove; remove them all. If you remove all NVidia drivers, you'll be fine, as you'll still have the default display drivers that come with Windows. Once you've removed all or all unnecessary drivers, you can install the latest from either NVidia, or the GPU manufacturer's website.

To test your RAM, go to MemTest website, and follow the instructions to create either the bootable CD or bootable USB. Once you have either version, restart your computer into your BIOS. This is typically accomplished by pressing F2 or Del immediately, and for good measure, repeatedly, until you see your BIOS. In the BIOS, you'll want to look for "boot sequence" or "boot order" or "boot priority". When you find this, ensure that either USB or CD/DVD is the first boot device, depending on which media you selected to create the MemTest86 on.

Once you've ensured that the MemTest86 media will be the first booted device, exit the BIOS by pressing F10. When your computer restarts, MemTest86 will load. You'll have to use the arrow keys and the Enter key, when navigating through MemTest86.

And you're not being inconvenient. You're here for help, and we're here to provided help - that's the premise of this forum. =)
 

Xiphemia

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Nov 10, 2015
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4,510

Instead of doing these things I decided to reformat my PC (I wiped everything I could and installed Windows 10). As I said before it was something I wanted to do for a while because of other reasons, and I thought it would maybe fix this problem with the crashes.
However, I tried the game once again and it still crashed. I assume this suggests it is a hardware problem then?
 
Maybe. Did you install compatible drivers for Win10? I'm only asking because all you've mentioned was wiping disk and installing 10. By crashing, you mean the problem you initially posted about (monitors not displaying)? Or is your computer going to a BSOD?

If the former, then there is a possibility your GPU is failing. If the latter, you may want to check the dump files. Download WhoCrashed from here , and then you can analyze your dump files.
 

Xiphemia

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Nov 10, 2015
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4,510

I installed all drivers for Windows 10, and it is the problem I initially posted about with the monitors not displaying.
I downloaded WhoCrashed but it told me there were no valid crash dumps found.