WD Elements 10A8 external HDD device I/O error

IvyDrag · Nov 11, 2015

Hi!
I have a problem with my external HDD with a model of Western Digital Elements 10A8.It did detect and have a icon to eject the hard drive but it does not pop up in My Computer.
http://tinypic.com/m/iy1zed/3
When I goto Start > right click on computer > Manage > Disk management, It pops up this
http://tinypic.com/m/iy1zf8/3
When I click on "ok", this pops up
http://tinypic.com/m/iy1zi8/3
It is not initialize and it can't be initialized because of the problem.Help as soon as possible

SuperSoph_WD · Nov 11, 2015

Welcome to the community, IvyDrag!

I'm really sorry to hear about your WD Elements issues.

I'd strongly recommend you to use WD's Data LifeGuard Diagnostics for Windows to test the drive!
Here's a link to the WD Software: http://products.wdc.com/support/kb.ashx?id=KiyQy4
Make sure you run both the QUICK and the EXTENDED tests, it will help us determine the health and SMART data status of the HDD.

Another thing you should try is using a different USB cable to connect the WD Elements with. Have you tried using it on another computer as well?

Keep me posted with the troubleshooting!
SuperSoph_WD

IvyDrag · Nov 11, 2015

Hi!
Thank you for your reply.This is the picture of the result from the test
http://tinypic.com/m/iy23qg/3
The SMART status is not available thou :/
http://tinypic.com/m/iy23qq/3
I have tried to both my brother's computer and my father's computer.The same result I get
Oh yeah! one more thing I forgot to mention, when the hdd was plugged in, there is some clicking sound that was made. Was that the problem here?

SuperSoph_WD · Nov 12, 2015

This is very unfortunate, IvyDrag!

It seems like your external WD Elements got damaged!

I'd advise you to contact one of our data recovery partners, if you don't have a backup of the data stored on the external HDD. Here's a link to the companies worldwide: http://products.wdc.com/support/kb.ashx?id=xCWF0R
I'd also recommend you to check the warranty on your WD Elements here: http://products.wdc.com/support/kb.ashx?id=UBesXL
If it's still covered, you should contact our customer support and send an RMA request to get a replacement.
WD Support contacts: http://products.wdc.com/support/kb.ashx?id=xEsWaU

If it's out of warranty, please let me know, so we can try a couple of other troubleshooting solutions!
SuperSoph_WD

IvyDrag · Nov 21, 2015

Sorry for the super late reply.
I still have the warranty

It expires on 11/1/2016

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