New laptop freezes every few seconds. brand Acer.

Darvydas_1 · Nov 13, 2015

My new laptop freezes every few second I'm playing games. My laptop is Acer VN7-592G . The freezes happen very few minutes and last 2-3 seconds.

Karsten75 · Nov 13, 2015

See if the latency checker shows any issues.

http://www.thesycon.de/deu/latency_check.shtml

Darvydas_1 · Nov 17, 2015

http://imgur.com/MxKvNs7 This is what program showed to me.

Crixilian · Nov 17, 2015

try to update you gpu driver
what game did you playing?

Karsten75 · Nov 17, 2015

Darvydas_1 :

Was this was during the time you were playing and experiencing the freezes?

Darvydas_1 · Nov 17, 2015

Yes it was during the game and freezes. And The freezes accure in all games.

Karsten75 · Nov 17, 2015

OK, so that's a really good laptop, with no obvious driver issues. as the other contributor noted, are your Nvidia drivers up-to-date?

Also, do the freezes occur if you lower the quality settings in the game?

Darvydas_1 · Nov 17, 2015

yes they are up-to-date and It doesnt matter on what Quality settings I'm playing, It still freezes every few seconds. Should I buy cooling pad and see if it fixes the problem cause my laptop is really hot, I even boosted fan speed but still it gives really hot air.

Karsten75 · Nov 17, 2015

that may be a really good explanation. Try ventilating or cooling it better. See if that helps.

Recently I had a Lenovo Thinkpad here and it got really hot when placed on a table. If I raised it a tiny bit by running the charge cable under it, it ran at normal temps.

Darvydas_1 · Nov 17, 2015

I have already raised it 3 cm above. And still its the same.

Karsten75 · Nov 17, 2015

I'm all out of ideas. Sorry.

You could run Resource Monitor in Windows and see if that finds something, but I don't hold out much hope.

Crixilian · Nov 18, 2015

change the power scheme to high performance
and try to update your windows
while you are gaming make it windowed mode and open task manager to check your cpu usage while it freeze
try to defrag your harddrive and check your memory and harddrive for error

helpstar · Nov 18, 2015

Check temperatures while gaming with msi afterburner.

Use Intel drivers update utility to update the chipset and vga driver

Install up to date NVIDIA driver from NVIDIA.com, if already done so, try the nvidia driver from the Acer homepage.

Run 3dmark basic edition (firestrike) and post the link which comes up at the end.

Do you play online or offline?

Darvydas_1 · Nov 18, 2015

Crixilian I did that long ago and it doesnt help. And my drivers are up-to-date. I play online. GPU is 65-70 when I play games and CPU 65-85. The 3dmark doesnt work for me.

Crixilian · Nov 18, 2015

how about the memory usage % and disk activity % ?
try disable superfetch and windows search service

helpstar · Nov 18, 2015

How doesn't 3dmark work?

Darvydas_1 · Nov 18, 2015

It gives me error. Thats something wrong and doesnt launch.

helpstar · Nov 18, 2015

Exact error please. Might be your general problem.

Darvydas_1 · Nov 18, 2015

3DMark - SystemInfo failure
Initializing Futuremark SystemInfo failed. Please verify that version 4.22 or newer is installed properly.

helpstar · Nov 19, 2015

How did you install 3dmark? Where did you download it from?
Which version? 1.5.915 is the latest. Download from futuremark.com
There you can download systeminfo version 4.40 too.
Which windows do you have? Win 10?
Which antivirus software and firewall do you use?

Darvydas_1 · Nov 19, 2015

Win10. The laptop came with mcaffe lifesafe. and I downloaded the latest version from futuremark.com

Darvydas_1 · Nov 19, 2015

I installed 3DMark through steam and it worked but It shows error now when i try to see the results it shows error on site.

helpstar · Nov 19, 2015

Check your memory with memtest86+. Boot it from an USB thumb drive.

Check your hard drive with its manufacturer's tool.

your internet connection could be unstable
Check with dsl speed sites like speedtest.net

Do you run the laptop with power cable or just battery?

Uninstall McAfee, test with avg or avast or avira...

New laptop freezes every few seconds. brand Acer.

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