recently installed msi gtx 970 and pc shuts down while playing games.

Cocosay · Nov 15, 2015

Hello tom's hardware community!
I recently bought a gpu (msi gtx 970 4g) and after installing it, I tried playing Fallout 4 and H1Z1. After about 1h of playing Fallout 4 and 2 minutes of playing H1Z1, my PC shuts down completely and reboots with this screen:

(Note: This image is not from me but it displays the same message)

This is the numbers appearing on my monitoring app while in game (H1Z1)

(Note: the GPU fan kicked in seconds after and rolls around 947 rpm.)

My rig:

- Corsair Vengeance Series C70 High Airflow Mid-Tower Case ATX 3X5.25 6X3.5INT 2XUSB3.0 No PS Black

- ElitePSU:Azza Alpha 700w PSAZ-700C12

- Intel core i7-3770k cpu @ 3.50GHz, 3501 MHz, 4 cores, 8 processors.

- Motherboard Asus p8z77-v lx

- MSI GTX 970 4g

- 16g G Skill Ripjaws (4 x 4g)

- 1TB HD

- 120g SSD

- Razer keyboard and mouse (not much relevant but maybe good to know for PSU issues)

- Probably forgot something but I doubt it matters.

What I've tried so far:

- Updated all my drivers.
- Updated my motherboard's bios driver.
- Cleaned my case (which made me realize one of my case's fan isn't working).
- Uninstalled GeForce Experience.

Anyone knows what I could try next? Or ideally know what the problem is?

Thanks in advance!

P.S. Sorry if I made any grammar/etc mistakes; English isn't my native language.

UPDATE: I've noticed a pitch noise coming from the PSU, thought it was from the GPU at first but I was wrong.

getochkn · Nov 15, 2015

I seem to be missing it, but what is the model of the PSU. you listed every other part BUT the PSU model.

Cocosay · Nov 15, 2015

Oups my bad, updated it.

meowmix44 · Nov 15, 2015

getochkn :

His power supply has 58A on a single 12V rail, and is rated bronze.

Cocosay · Nov 15, 2015

What I find odd is that I can't seem to find any infos about this PSU

meowmix44 · Nov 15, 2015

Hey OP, is it only in 2 games?

Cocosay · Nov 15, 2015

meowmix44 :

For now yes, I installed it yesterday and haven't got much time to test other games. I played 2-3 League of Legends games without any problems.

meowmix44 · Nov 15, 2015

Cocosay :

Have you tried running the games with V-sync on? I ask this because V-sync will limit your frames, limiting the power used by the GPU.

Cocosay · Nov 15, 2015

meowmix44 :

No I haven't, and as updated ive noticed a pitch noise coming from the PSU when playing games with heavy graphics.

Update: Now I did and I still hear the pitch noise coming from the PSU

meowmix44 · Nov 15, 2015

Cocosay :

The more load on the power supply, the less efficiency it has. Coil whine isn't a bad sign, but at least we know that your power supply could possibly be the problem. Please try V-sync to limit the power used by your graphics card and see if you can bench longer.

getochkn · Nov 15, 2015

Sounds like a crappy PSU. That brand doesn't have much on it, but haven't found too many good reviews about it.

It was probably ok with your old GPU as it wasn't as powerful, but now that the PSU is being pushed a bit, it's showing it true colors. Getting power supply surges at the BIOS warning has nothing to do with drivers or anything else, it's the PSU not handling the power well.

Cocosay · Nov 15, 2015

meowmix44 :

Cocosay :

The more load on the power supply, the less efficiency it has. Coil whine isn't a bad sign, but at least we know that your power supply could possibly be the problem. Please try V-sync to limit the power used by your graphics card and see if you can bench longer.

Tried H1Z1 with vsync on and I got the same result: Shuts down after 1min

Cocosay · Nov 15, 2015

getochkn :

Bummer, I was suspecting the PSU but I wasn't sure. Just bought the GPU and now I don't have any money left (at least for while) to buy another PSU... huuuuuuuuuuuuge bummer

I thought 700w was decent enough for a GTX 970?

Cocosay · Nov 15, 2015

getochkn :

Oh, well PSU's aren't as expensive as I thought/last looked them up. Would you have any suggestions for a low cost decent PSU? I live in Quebec, Canada so I pretty much order from NCIX, TigerDirect and NewEgg.

I`ve found this which is a Gold one and looks pretty decent for a 120$ PSU (with mail-in rebate)
http://www.ncix.com/detail/evga-supernova-750-g2-80-f0-94405.htm

mukialedori · Nov 15, 2015

Had a similar circumstance awhile back. Ended up replacing PSU and went with a higher capacity model. Worked for me.

getochkn · Nov 15, 2015

http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html

Falls under tier one which is the best of the best.

Small chance if could be your MB but seeing as you were fine till you added a power hungry gpu and I can't find any good reviews on that psu, I would bet its the psu.

gdvandalfsen · Nov 27, 2015

dear cocosay,

my friend has exact the same problem and graphics card.
Was is the powerpack?

regards,

gdvandalfsen

recently installed msi gtx 970 and pc shuts down while playing games.

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