11-23-15
Greetings, Everybody!
I’m working on a HP Pavilion 20 All-in-One (about 2 yrs old), which was badly infected. Sometime before I received the computer, it had been upgraded from Windows 8.0 to Windows 8.1. The recovery disks I was given were homemade.
I used a recovery disk to do a successful wipe and reload. I was able to get the security updates back.
Before I did the wipe and reload, there was an alert icon for a free upgrade to Windows 10. Now, after having done the wipe and reload, when I click on the icon for upgrade, I receive a notification that there are two options:
(1) Type in the product key.
(2) “Do you want to purchase a product key from Microsoft?
”
Note: There is no sticker certified by Microsoft for a Windows operating system on the outside of the machine (the product key would normally appear on this sticker). Is this a new HP standard not to attach a Microsoft sticker on the machine?
My question: After doing a repair to a machine, can I get the original free Windows 10 upgrade offer back? Or do I have to purchase the product key?
As always, thanks for your helpful advice and suggestions.
ASRock Kid
Greetings, Everybody!
I’m working on a HP Pavilion 20 All-in-One (about 2 yrs old), which was badly infected. Sometime before I received the computer, it had been upgraded from Windows 8.0 to Windows 8.1. The recovery disks I was given were homemade.
I used a recovery disk to do a successful wipe and reload. I was able to get the security updates back.
Before I did the wipe and reload, there was an alert icon for a free upgrade to Windows 10. Now, after having done the wipe and reload, when I click on the icon for upgrade, I receive a notification that there are two options:
(1) Type in the product key.
(2) “Do you want to purchase a product key from Microsoft?
”
Note: There is no sticker certified by Microsoft for a Windows operating system on the outside of the machine (the product key would normally appear on this sticker). Is this a new HP standard not to attach a Microsoft sticker on the machine?
My question: After doing a repair to a machine, can I get the original free Windows 10 upgrade offer back? Or do I have to purchase the product key?
As always, thanks for your helpful advice and suggestions.
ASRock Kid
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