"Unsupported video format" on from PC to TV (Philips)

CobaltImpurity · Nov 23, 2015

So my buddy is trying to hook up his PC to his TV via hdmi (model: 32PFL5605H/12) and he keeps getting the error message "Unsupported video format". First I thought it might have something to do with the resolution but we couldn't even find an option for that on the TV (not even sure if TVs have that setting).

Not sure what else to do but it seems like a simple fix and we're missing something... halp

ajhockey3 · Nov 23, 2015

What format is the video? Most tv's cannot play video through USB. More are just ment for pictures, If your tv supports video make sures its .mp4 or .avi something basic not something like .avi

bart.zorn · Dec 8, 2017

Was this problem ever solved?

The response from ajhockey3 is confusing, to say the least:

- Original poster never mentioned USB. I assume he is using HDMI
- Have you ever seen a TV that does not support video?
- First you say to try something basic like .avi, but it must not be .avi

Anyway, I have this very same problem right now.

I have an Intel HD Graphics 630 adapter. I tried to reinstall the driver, but that did not help.
I will try on older version of the driver and let you know.

Regards,

Bart

ryuk7533 · Dec 8, 2017

bart.zorn :

usually means the tv cannot support the resolution the pc is trying to output, or the aspect ratio. If possible, hook up a monitor at the same time and see what resolution windows is trying to display to the tv. Ive had this issue before and my pc was trying to output 4k to a 1080p tv.

bart.zorn · Dec 8, 2017

I found the solution (at least for my case).

Windows Update could not find it, but Intel has a newer driver for the HD Graphics 630 on a Kaby Lake Core i3.

With this driver, the display problems are vanished.

Regards,

Bart

chriss.krispy · Mar 12, 2018

I need the solution. I tried updating my driver of kaby lake, the graphic options show my display option but the Philips Tv remains "Video mode not supported", tried many things. Help !!!

bart.zorn · Mar 12, 2018

This helped me: https://communities.intel.com/thread/119669

HTH,

Bart

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