Brand new WD HDD wont format

Timbo_

Reputable
Nov 25, 2015
1
0
4,510
Purchased a WD 6TB Blue yesterday, ran disk management and created one partition using NTFS. Formatted and did its thing but it just displays the total size of the partition with RAW next to it. Tried reformatting again to NTFS but I get the error; "The format did not complete successfully".

Deleted the partition and tried to create a 2TB partition out of the drive with the exact same scenario happening again. Tried swapping between GPT and MBR with no success. Also tried a different SATA port with a different cable and same thing.

Ran Windows error checking and WD LifeGuard on Extended Test over night and both came back with no errors.

Ran Disk Part in cmd, after entering in clean i get the error; "DiskPart has encountered an error: The device is not connected. See the System Event Log for more information."

Code:
Log Name:      System
Source:        VDS Basic Provider
Date:          26/11/2015 11:38:34 AM
Event ID:      5
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tims
Description:
Cannot zero sectors on disk \\?\PhysicalDrive0. Error code: 48F@0101000F
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="VDS Basic Provider" />
    <EventID Qualifiers="49664">5</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-11-26T01:08:34.673563300Z" />
    <EventRecordID>6945</EventRecordID>
    <Channel>System</Channel>
    <Computer>Tims</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\\?\PhysicalDrive0</Data>
    <Data>48F@0101000F</Data>
  </EventData>
</Event>


Is there anything else I can try or is it just a dead HD?
Running Win 10, if it helps.
 
Hi Timbo and welcome to the community.

Sorry to hear about the issues you're having with your drive. It's really odd that every test reports no issues at all, but you're still unable to reformat the drive and the fact that it became RAW all on its own. I'd suggest that you try the HDD with a different computer, to see if the same thing happens. You could also use DLG to write zeros (this is a low level format) on that drive and try again from scratch (initialize, partition and format it), to see if that fixes things up. If worse comes to worst and you're still unable to use your drive properly, I'd recommend that you get in touch with our customer support and ask if you can RMA it. Here's a link to our customer support portal: WD SUPPORT PORTAL

Hope that helps. Please let me know how everything goes.
Boogieman_WD