Petrossa :
Does the software not offer you the choice of where you would like to save the scan?
Or are you using a button on the device itself?
Hello, thankyou for your reply, I hope you are enjoying the Holiday Season. This question is baffling because the software appears to otherwise be working perfectly. It is connected to the computer flawlessly. If you use the software and the machine, when you scan, you get a popup that asks if you would like to save the scan. Usually, you hit Save and then go on to the next scan. This is how it worked, perfectly, for me, for about 2 months. One day for no obvious reason, it seemed to have trouble scanning at all. But, this corrected itself and the scans starting going through OK. However, 5 min later, this problem started: pop up when you hit Save, that says "you have already saved that Scan" (WHICH I HAVE NOT!). This makes it impossible to Save! The software thinks you have already Saved. And no scan is Saved. So you don't get any Saved scans! Grrrrrrrr! I cant figure out how to fix it at all. I have re-installed the software 3 different times. The Limited Warrenty Tech Support office out of California doesn't answer the phone or return any messages, either by telephone or email. Am I supposed to just throw the machine away!?