WD External Drive Not Formatting

econway

Reputable
Nov 30, 2015
1
0
4,510
I have a 1TB WD My Passport External Drive that has just started to be detected as a "RAW" Partition. The drive itself was just a backup drive so the data itself is not important.
I have attempted to re-format it using Disk Management, Command Prompt, Diskpart, HPUSBDISK and WD_Quick_Formatter (Win_1_2_0_10) and all give an error.
All of the above was tried on a Windows 8.1 system, I also tried a wuick format on a Windows 7 unit and the result was the same.
I have also tried using a different cable.
At this stage I'm beginning to think that either the Hard Drive itself is corrupted or there is damage with this internal connector, but before I open it up (probably risking further damage) I thought I'd see if any one here had any further thoughts / suggestions.
 
Welcome to Tom's Hardware, econway!

I'm really sorry to hear about your issues with the WD My Passport drive! :( Unfortunately, if the HDD is detected in RAW format, it means that your file system got corrupted. I'd strongly advise you to test the external using WD's Data LifeGuard Diagnostics for Windows from the software here: http://products.wdc.com/support/kb.ashx?id=X5Zraj
Running the QUICK and the EXTENDED tests will help us determine the health and SMART status of your WD drive.
I'd definitely NOT recommend you to open the WD My Passport. This model incorporates a hardware encryption which will make the drive's data inaccessible without the original enclosure. Besides, doing so will void the warranty as well, so be careful.

Keep me posted with the SMART results from the DLG tool.
Good luck!
SuperSoph_WD