- Dec 1, 2015
- 4
- 0
- 4,510
I built a desktop 2 years ago. I hadn't touched it for the last 3 months or so, and now that I'm using it again, I'm unable to connect to my university internet.
Motherboard: Gigabyte Z87MX-D3H
NIC: Integrated, Intel I217-V
OS: Windows 7 Professional
Version: 6.1.7601 Service Pack 1 Build 7601
The PSU in my tower is a bit difficult to access; I can get the make/model if I have to, just gotta disassemble it.
The internet I'm trying to connect to is university internet. I had been able to connect to my home internet with this computer before. However, due to the fact that the university internet works fine with my other devices (I can connect my laptop to the same ethernet port and it works fine) and for...basically everyone else, I want to rule out possible hardware/software issues. I've contacted the university's IT department in case it really IS an issue on their end, but they haven't gotten back to me yet.
Troubleshooting gives the error "Local Area Connection" doesn't have a valid IP configuration.
Using the ipconfig /all command gives an IP address of 169.254.xx.xx, which I understand to mean that I'm not getting an IP address from the network at all. Using the commands ipconfig /release works fine, but ipconfig /renew gives an error message of "An error occurred while renewing interface Local Area Connection : unable to contact your DHCP server. Request has timed out."
Pinging 127.0.0.1 gives no packet loss. The light on the network adapter is still responsive.
I've tried a ton of other things (e.g. resetting TCP/IP with netsh, turning on/off and unplugging power, checked services.msc to ensure that DHCP client is running fine, etc.). I've spent way too much time on this, and feel like I should just buy a new network adapter and see what happens. But still, I'd like to know what went wrong in the first place. I'm just very perplexed and frustrated.
If anyone can give me any advice I'd really appreciate it. Please let me know if I can provide any additional information, I'll do my best to respond quickly. Thank you!
Disclaimer: I have no IT background whatsoever. All of the solutions I attempted were just the ones suggested on forums that I found by googling error messages.
Motherboard: Gigabyte Z87MX-D3H
NIC: Integrated, Intel I217-V
OS: Windows 7 Professional
Version: 6.1.7601 Service Pack 1 Build 7601
The PSU in my tower is a bit difficult to access; I can get the make/model if I have to, just gotta disassemble it.
The internet I'm trying to connect to is university internet. I had been able to connect to my home internet with this computer before. However, due to the fact that the university internet works fine with my other devices (I can connect my laptop to the same ethernet port and it works fine) and for...basically everyone else, I want to rule out possible hardware/software issues. I've contacted the university's IT department in case it really IS an issue on their end, but they haven't gotten back to me yet.
Troubleshooting gives the error "Local Area Connection" doesn't have a valid IP configuration.
Using the ipconfig /all command gives an IP address of 169.254.xx.xx, which I understand to mean that I'm not getting an IP address from the network at all. Using the commands ipconfig /release works fine, but ipconfig /renew gives an error message of "An error occurred while renewing interface Local Area Connection : unable to contact your DHCP server. Request has timed out."
Pinging 127.0.0.1 gives no packet loss. The light on the network adapter is still responsive.
I've tried a ton of other things (e.g. resetting TCP/IP with netsh, turning on/off and unplugging power, checked services.msc to ensure that DHCP client is running fine, etc.). I've spent way too much time on this, and feel like I should just buy a new network adapter and see what happens. But still, I'd like to know what went wrong in the first place. I'm just very perplexed and frustrated.
If anyone can give me any advice I'd really appreciate it. Please let me know if I can provide any additional information, I'll do my best to respond quickly. Thank you!
Disclaimer: I have no IT background whatsoever. All of the solutions I attempted were just the ones suggested on forums that I found by googling error messages.
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