- Oct 15, 2014
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i'm scratching my head here with an HP DV6-1355dx that has come into my hands running win 7. it will connect to a network via wifi or ethernet no problem. it knows it is on the network and can even access network resources at my house. problem is it won't get onto the web. any attempt to go to a web page gives the old "unable to connect" error
the laptop was formatted about 6 months ago i am told using the recovery partition it came with. then it sat mostly unused since. as far as i can tell there is only one program installed that is not from the factory and that is some home DJ program. otherwise this is pretty much a vanilla install with only normal hp out of the box bloatware. i can't for the life of me figure out why it won't access the web as everything seems to be working. here is what i have done so far with nothing being successful:
1. reinstalled drivers for the wifi and network card. no change
2. installed 2 new browsers to check if it something in the settings of the stock IE (chrome and firefox) none of them will get to a webpage
3. verified there is nothing running conflicting with anything else (as i said vanilla install) nothing obvious causing problems
4. no virus/malware detected through av or my own visual inspection of files and registry
5. booted into safe mode with networking and am able to access the web no problem from safe mode on all 3 browsers installed. this tells me the hardware and drivers are fine since it does get onto the web this way.
what am i missing? i'm sure a fresh format would correct this but i'd like to avoid it if possible since it is recently done from factory recovery partition. can anyone think of a reason this is happening? i can't think of anything else to try. why would it be able to get to the web in safe mode but not in normal boot-up since there is nothing really installed on the pc to cause issues?
thanks for any ideas
the laptop was formatted about 6 months ago i am told using the recovery partition it came with. then it sat mostly unused since. as far as i can tell there is only one program installed that is not from the factory and that is some home DJ program. otherwise this is pretty much a vanilla install with only normal hp out of the box bloatware. i can't for the life of me figure out why it won't access the web as everything seems to be working. here is what i have done so far with nothing being successful:
1. reinstalled drivers for the wifi and network card. no change
2. installed 2 new browsers to check if it something in the settings of the stock IE (chrome and firefox) none of them will get to a webpage
3. verified there is nothing running conflicting with anything else (as i said vanilla install) nothing obvious causing problems
4. no virus/malware detected through av or my own visual inspection of files and registry
5. booted into safe mode with networking and am able to access the web no problem from safe mode on all 3 browsers installed. this tells me the hardware and drivers are fine since it does get onto the web this way.
what am i missing? i'm sure a fresh format would correct this but i'd like to avoid it if possible since it is recently done from factory recovery partition. can anyone think of a reason this is happening? i can't think of anything else to try. why would it be able to get to the web in safe mode but not in normal boot-up since there is nothing really installed on the pc to cause issues?
thanks for any ideas
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