My computer shuts down wifi signal on my router when I connect

Com914

Reputable
Dec 5, 2015
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Hi everyone,
I'm fairly new to this website an after seeing all the great help people have received on this website I decided to try it out. I've tried many other sites and no one seems to be able to find a solution. I've had my ASUS m11b desktop for a few years now. It's running Windows 8.1 and is using a d-link DWA-130 sub router as the computer did not come integrated with wifi. About half a year ago, my computer started to disconnect from the wifi as soon as I connected. Wasn't sure if it was because of the fairly new modem we got from Rogers which was an all in one modem/router. I'm not entirely sure if I had this problem before the new modem or after. I know that it's not the modems fault because we replaced it 2 times thinking it wasn't working. The problem is with my computer because all other devices in my house connect to the Internet with no problems but as soon as I connect with my specific ASUS computer it disrupts the wifi signal on the modem and the 5ghz and 2.5ghz lights go off and don't come back on unless I disconnect the usb router from my computer. When the signal goes down, no one in the area can detect our network anymore. So essentially this computer cannot be used while connected to the Internet anymore as it shuts down the network wirelessly and ruins it for everyone else in the house. Sometimes the computer doesn't shut down the network right away and it gives me some time on it before it inevitably shuts down the network. The temporary solution for this was to restart the modem every single time this happened. PLEASE HELP. Toms hardware is my last resort and I really don't want to pay to get this fixed by a pro. I've heard from people suggesting that it is a virus that infected my computer deeply. Like inside the bios deep. No known antivirus/antitrojan software has been able to detect it. I really need help guys

Thanks,
Aaron
 
Solution
Well, to me, the ipconfig results appear to indicate that the only adapter your computer knows about is the built in Realtek Ethernet adapter. No cable connected.

Disable that adapter and do a fresh reinstall of the D-Link DWA-130 per the installation procedure in the User Manual/Guide.

Run "ipconfig /all" on a known working computer (wireless is best) so you can compare settings. And you can also go through the screens on both computers to determine and check the configuration.

Follow the installation process carefully and match the settings to your wireless network. Especially take care to ensure that DHCP is being used in the configuration. Let the router assign the IP address.

Ralston18

Titan
Moderator
I think you mean that the ASUS desktop is using a d-link USB wireless adapter (not "sub router").

It almost appears that the d-link USB wireless adapter has a static IP address matching your Rogers modem/router.

On the desktop run "ipconfig /all" without the quotes at the command prompt. Please post the results.

Also look that the modem/router manual and see what the factory default IP address is. Do you know how to access the modem/router admin screens?

 

Com914

Reputable
Dec 5, 2015
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4,510
Thanks for responding :),

I tried typing "ipconfig/all" in run with out the quotations but it says that windows cannot find ipconfig/all. However when I type in just "ipconfig" ( without quotations ) a black screen pops up for half a second and then disappears.

I'm unaware of how to access my modems admin screen. Could you please elaborate a bit further?

Thanks,
Aaron

 

Ralston18

Titan
Moderator
Did you put a space between "ipconfig" and "/all"? You should run the command via DOS or powershell with admin rights.

As for the modem/router you have to know the default IP address provided no one has changed the default address.

Here is a link with some suggestions:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/3816

You may also need to go through any documentation provided by the ISP. Once you have identified the IP (or possible IPs) just type the IP into your browser window. Then you may be asked for a user/login id and password. Again the default values if they have not been changed.
 

Com914

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Dec 5, 2015
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4,510
Ok, so I typed in ipconfig /all in powershell and this popped up underneath;
Windows IP Configuration.

host name: AaronsPC
Primary Dns Suffix:
Node type: hybrid
Ip routing enabled: no
WINS proxy enabled: no

Ethernet adapter Ethernet:

Media state: media disconnected
Connection-specific DNS suffix:
Description: Realtek PCIe GBE family controller
Physical Adress: (I don't think I'm gonna put this one in the post)
DCHP enabled: yes
Auto configuration enabled: yes

Hope this reveals the problem?

Thanks,
Aaron


 

Com914

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Dec 5, 2015
6
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4,510
Adding to my previous post I found that the ip is 192.168.0.1 but I don't know what the login information is. Is it my current network name and password for the wifi in my house?

Thanks,
Aaron
 

Ralston18

Titan
Moderator
Well, to me, the ipconfig results appear to indicate that the only adapter your computer knows about is the built in Realtek Ethernet adapter. No cable connected.

Disable that adapter and do a fresh reinstall of the D-Link DWA-130 per the installation procedure in the User Manual/Guide.

Run "ipconfig /all" on a known working computer (wireless is best) so you can compare settings. And you can also go through the screens on both computers to determine and check the configuration.

Follow the installation process carefully and match the settings to your wireless network. Especially take care to ensure that DHCP is being used in the configuration. Let the router assign the IP address.
 
Solution

Com914

Reputable
Dec 5, 2015
6
0
4,510
Reinstalling the wireless adapter seemed to work and my internet is back :D Thanks a lot! Please don't leave this post completely though because I'll post tomorrow as to whether it is still connected (long term solution)

Thanks,
Aaron
 

Com914

Reputable
Dec 5, 2015
6
0
4,510
UPDATE.
I reinstalled my d-link wireless adapter and that worked as a temporary fix until it shut down the network......again. I will proceed to comparing my network settings with another computer.
Thanks,
Aaron