Missing storage on external drive

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Captain Seabiscuit

Reputable
Dec 5, 2015
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0
4,510
Bought a second hand external Western digital HDD label said 365gb but when i got home it will only appear as 298, have i been ripped off or am i not realizing something?
 
Solution
D_Know_WD
Hi there Captain Seabiscuit,

Usually, drives offer smaller capacity than indicated on the drive label. That comes from the different measurement standards(decimal/binary): http://products.wdc.com/support/kb.ashx?id=UvyS52
Then, I guess your drive should have 320 GB on the label.
If this is not the case, it may be a good idea to provide a screenshot of your disk management.

You can test the drive with WD's DLG tool as well(both short and extended tests): http://products.wdc.com/support/kb.ashx?id=RQkZ51

Let me know how this goes,
D_Know_WD
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
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Hi there Captain Seabiscuit,

Usually, drives offer smaller capacity than indicated on the drive label. That comes from the different measurement standards(decimal/binary): http://products.wdc.com/support/kb.ashx?id=UvyS52
Then, I guess your drive should have 320 GB on the label.
If this is not the case, it may be a good idea to provide a screenshot of your disk management.

You can test the drive with WD's DLG tool as well(both short and extended tests): http://products.wdc.com/support/kb.ashx?id=RQkZ51

Let me know how this goes,
D_Know_WD
 
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