My computer restart itself [ Problem Solved ] PSU Faulty

JUSOCOM · Dec 6, 2015

Hello My computer begin to reboot itself for the first time and it getting worse it seem to happen mostly when i game but sometime it ran fine sometime for while it reboot itself and even i'm not playing game when i surf the web or using other program for not long it reboot but sometimes it can run for all day

I also test PassMark on my CPU RAM GPU and all pass the test no sign of overheat at all

first time i suspect software crash cause the restart but now i'm not sure i'm looking in event viewer but i'm not sure where to look mostly i see is kernel power failure, but i notice that if i unplug and switch off my PSU and turn it on again it seem to be last longer but again it reboot

in the Event Viewer this is what i think it relate to problem

The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&1. - Source Kernel-PnP

The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000. - Source Kernel-PnP

my computer is still new about 4 month since it has been build by me i also do sfc/scannow but it find nothing wrong
i'm not sure what i should do now, Can you help me pleaseeee I'm really really so sad

- Ju

My system spec
Intel 4790K
Corsair 16GB 1866 Vengence Pro
Asus Z97 Sabertooth MK2
EVGA 960 SSC
Intel 120GB SSD 535
WD 1TB Black
Seasonic S12G 750

All part are 4 month since first use

Vic 40 · Dec 7, 2015

Install the latest bios first,

version2702 from 2015/11/23

Choose O.S. and then click bios,after done make sure XMP is enabled.It's found in the overclock section of the uefi/bios,look at the dram settings.

For testing the cpu try prime95 in blend as well,this will test the ram as well.
For the gpu try the Unigine Valley benchmark and maybe furmark.

The next will give a good sensor reading,

Download hwinfo32,

http://www.hwinfo.com/download32.html

You can open hwinfo32,after that open the sensor window by marking sensors only=V,
after that click run

JUSOCOM · Dec 8, 2015

Vic 40 :

Thank you Vic

I'll try your suggestion but i don't have my motherboard CD with me right now but i'll update my bios as soon as i can and i comeback and post the result ASAP and i also thank you for benchmark program i'll try it and thank you for the link i'll looking it

Oh and another thing i've try remove my Geforce driver version 359.06 and install previous version 359.00 and I also install Chipset version 10117 from Intel and now my computer still working fine till now no reboot occured but i still keep observe

I'll update my BIOS and soon as i can

you're helpful : )
Thank you Vic

Vic 40 · Dec 8, 2015

Get the last bios via the link i posted,your motherboard cd has nothing to do with it.If it stays like this,no reboot,you might not need to do it,but it can make the system more stable.

Glad to be helpfull.

JUSOCOM · Dec 9, 2015

Vic 40 :

Hello Vic I'm update

Bad luck for me the reboot problem still persist i got once this morning while playing Dota2

But i notice that it likely happen when i play Dota2 while selection character and when times out, game start and then at the moment my computer reboot suddenly it happen when the game start and it used to happen like this once before when game start it reboot but it quite rarely. This can cause from Power Supply faulty?

Anyway i want to try update my BIOS but the mobo manual say that i must have mobo DVD in order to update BIOS so i afraid if i doing so i may ended up with i can't access to windows, I haven't experience about update BIOS before I'm on the college and i almost finish this term and comeback home in couple of days i'm doing many project right now so it make me afraid that i can't use my computer, maybe too afraid..

By the way i'll give it a try and i'll post the result soon Hope it can blowout the reboot problem

Thank you for helping me Vic : )

JUSOCOM · Dec 10, 2015

Hello I'm update again

I successfully perform BIOS update by ASUS EZ Flash 2 as you said Mobo DVD had nothing to do about it i'll remember it Thank you Vic

Hope it can make problem goes away I'll keep looking it for a couple week if my computer not restart on me again i think i found the solution and i hope my thread can guide anyone who has the similar case to the solution.

Thank you very much Vic and Community Folk

I'll keep update

JUSOCOM · Dec 12, 2015

My computer still has reboot problem

it reboot itself again while i'm playing ArmA 3 for not longer than 15 minute it goes reboot suddenly without warning or BSOD

Now i suspect Graphic Card cause my computer to reboot it look like reboot mostly happen while i'm using graphic intensive program Oh but even so it seem to working fine with benchmark application i'd also test my GPU with Valley Benchmark at almost max Mhz all the time and nothing happen

anyway i think i may have a defective GPU but i still not sure my GPU are functional for 4 month

Should i contact EVGA and tell them about this case

frapport · Dec 12, 2015

First unplug the old computer and take out the CMOS battery. That's a real system
shutdown.

Make a live linux CD and boot from that. If linux dies too then look to the power supply.

JUSOCOM · Dec 12, 2015

frapport :

Thank you for the advice Frapport

I still have something that i want to test i'll try reinstall windows again and Clearing the CMOS as your suggest and if problem still persist.. uh.. i may try install linux but install linux is such a complex thing for me sorry Frapport : (

But anyway i may give it a try, Thanks for your advice

Vic 40 · Dec 12, 2015

You could try to do the enxt to see if there are hardware issues,

Download hwinfo32,

http://www.hwinfo.com/download32.html

You can open hwinfo32,after that open the sensor window by marking sensors only=V,
after that click run,then click at the bottom "Logging start" ,
after that choose a name and place for the log. like Hwinfolog at your desktop.Leave it open and do game/stresstest or whatever you do until a crash.The log will end at that point but will be saved.
After the restart upload the log to a site without to much crap (!),for instance dropbox,and leave a link to it here.
You could also look at the log yourself with either excel or libre office calc.

it sometimes doesn't give good readings,motherboard sensorchip not being supported well,so it a longshot,but worth a try imo.

Did you reinstall gpu drivers? Remove the old first with DDU.

JUSOCOM · Dec 12, 2015

Vic 40 :

Okay I'll try it Thank you very much Vic Forty : )

I've done remove Geforce driver 359.06 with DDU also and perform clean install with previous Geforce driver version 359.00 but it still not resolve the problem.

Anyway I'll try your suggest and comeback soon to update the result

https://www.youtube.com/watch?v=8gz0GtVmlvw

JUSOCOM · Dec 12, 2015

I start sensor logging on HWinfo and went to Dota2 and as i afraid after match start for less than minute my com reboot automatically, and after my com boot up again i'm rejoin to Dota2 and i can play the game all the way to the end without reboot and my team win and i went to the HWinfo log file that record status, it Excel file but i don't know how to read the result.

But I upload it to the dropbox

https://www.dropbox.com/sh/myplit45awpq0he/AAAcXo4-0WfCd_twtDf8xyn-a?dl=0

JUSOCOM · Dec 12, 2015

I found the HWinfo Logging Viewer on this link http://www.hwinfo.com/forum/Thread-LogViewer-for-HWINFO-is-available

and after i open my Log file i went to focus on GPU first to looking for any sign of possible cause i also capture my screen contain some result of my GPU the graph result are show info about 1 minute before my system reboot

I'm playing Dota2 at the moment, The match has just begin for less than minute before computer goes reboot

https://www.dropbox.com/s/nqol3wj5data8r1/Screenshot%202015-12-13%2004.47.23.png?dl=0

I'll post the rest of my critical component soon

Vic 40 · Dec 13, 2015

I am looking,but on first glance can't really see something in the log that's points to a hardware fault.Will look further,it's alot of data.

JUSOCOM · Dec 15, 2015

Vic 40 :

Thank you very much for your help Vic Really : )

but the problem is getting worse i got about 4-5 reboot today

The reboot incident begin when i'm playing Dota2 but while i play i record status of my system via HWinfo i'll post the result i also got reboot when i press Alt + Tab to switch to Desktop and then when i'm press Alt + Tab to get back to game again then blackout it reboot and after reboot if i try to continues use my com it seem to getting worse it reboot even i'm on the Desktop not playing game it reboot when i do Valley Benchmark Program for 2-3 minute it reboot without BSOD.

This is the Dropbox link to HWinfo result, All of the result are recorded till my system reboot

https://www.dropbox.com/sh/myplit45awpq0he/AAAcXo4-0WfCd_twtDf8xyn-a?dl=0

Did i got some Electrical Fault on my computer : (

JUSOCOM · Dec 15, 2015

Helpppp me please it getting worse worse

It reboot and reboot more frequently than before it reboot while i'm surf the web using google chrome while on the Desktop with no intensive app running.

I afraid the reboot will effect my other component and lead to life span reduce or causes serious malfunction..

What should I do... T^T

frapport · Dec 15, 2015

Power Supply. Have it checked.

JUSOCOM · Dec 15, 2015

Frapport I about to think so too

I've try pulled out my GPU from the mainboard and running on the onboard Intel HD Graphic first time my computer seem a little bit long-lasting but again when i try playing Dota2 while i'm in the loading screen the computer still reboot itself even without GPU.

So the problem aren't from the GPU anymore now i think maybe it was the Mainboard or Power Supply that fault as Frapport said.

I'll try to check for sure that the problem are come from Power Supply maybe i can find a spare Power Supply for the test but it must be a many couple days.

I'm so glad to say Thank you to Vic 40 and Frapport for helping me : ) you guys are very helpful and Thank you to Community Folk also I think we almost find what cause the problem and what is the solution also

I about to think that day will come, The day i can pick the green solution tag and make this thread are SOLVE

I'll keep update

Vic 40 · Dec 20, 2015

How is it now?

Looked at the log,and other ones you uploaded,,but readings there don't suggest the psu.The only way to tule this out in another way is too test with another one. I know a little late,i sometiimes forget these threads i put aside,sorry.

Thought about your keyboard,is it on with it's own drivers?

Something i already suggested in anotherbthread,but you could install windows fresh on the hdd,make a small partition for that,se if it will work then.

JUSOCOM · Dec 22, 2015

Vic 40 :

Nice to see you again

Mine still have issue, Now my system running with only one stick RAM and Onboard Intel HD Graphic but the problem still there but i notice if i switch off my PSU for long time when it on again with no Graphic Card installed and I'm not gaming my computer seem to be more long-lasting i can surf the web and using normal app just fine for about 5 - 6 to 8 - 9 hours and if bad luck it still reboot.

I'm using Logitech MK520r keyboard and mouse combo set but i haven't download any kind of driver for it i think it running with it build-in driver the only thing i download from Logitech is "Logitech Unifying Software"

About windows I want to try reinstall windows too but i'm still need to use my computer for the C# coding project and deadline is short for next couple days

I'm in kind of hurry

but I'll install fresh windows as soon as i finished all my work and i comeback here to tell the result : )

And about the suspected PSU I'd open the result from HWinfo and look at the voltage 12V and I also think it look healthy the graph not swing just very stable but anyway i'd contact my PSU retailer and they said i can take my PSU there for the test and if it confirm fail they will replacing it for me but at this time my PSU model S12G are out of stock so i have to wait

but meanwhile I'll try reinstall Windows first and if the problem are not solved I'll go to the computer shop near my home and ask him if i can find a spare PSU for the test.

I want my computer to working fine again as it used to be

Thank you very much Vic I'll keep update : )

frapport · Dec 22, 2015

Live Linux is not so hard for C# programmer.

1. Use Ubuntu 14.04.3 LTS

http://www.ubuntu.com/download/desktop/

2. DVD

http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

3. Reboot & Choose Live version not install.

Alternatively most shops would test or substitute if you bring in your computer.
Don't take that to mean you should just buy right then if they say that is the problem
because you do have RMA option on your power supply.

Or as another possibility, change the cord from wall socket. Undo and redo every
connection on computer. A half an hour of effort as a double check because we often
don't see as much as we think we do.

JUSOCOM · Dec 22, 2015

frapport :

Thank you Frapport Nice to see you also : )

Okay I'll try install Ubuntu next to the windows i want to try reinstall windows again and if this time windows also fail i'll try Ubuntu, Thank you very much Frapport for the link : D

And I also try many power cord but i still got restart, I'll look further.

Thank you for your advice : )

And last thing... I would say i'm still beginner for C#

a lot of practice are needed.

JUSOCOM · Dec 22, 2015

Oh guys i didn't telling you about this

Long ago after i bought my computer for a week i use Solarland inverter connect with the battery and use it to act like UPS in case of power failure and i plug my computer to the inverter but after about 2 month it fail it shock or something and make my computer shutdown i also smell like something fries inside inverter after the incident i remove the inverter and connect my computer to the AC power wall as normal and continue use my computer fine for 1-2 month and i think the mysterious restart occur for the first time after inverter fail incident and seem to happen more recently when i'm gaming or running massive app.

Can there are over voltage leak from the invertor to the computer and effect my PSU, I think the symptom of my computer look like something electrical failure it mostly happen when running massive game like ARMA3 when i'm getting loading screen a couple second later it restart when i play Dota2 the moment of match begin it restart it look like it can't give not enough power to the system when system need it immediately but sometimes even i'm on the desktop with no app running it restart too i quite not understand i think something like PSU heat torelance failure or something that can't handle the load or the PSU lose it efficiency after invertor shock or Mobo surge protector cause my computer to restart.

I should tell this more early i'm sorry guys maybe we can figure it out for long ago now i pretty sure it relate to the restart problem right now.

Vic 40 · Dec 23, 2015

Like i said the software readings for the psu are good,but in the end are they just that ... software readings.

If you want to be really sure do you need to test with another psu,whether you buy it or lend from a friend or go to a computer store where they can do that.

JUSOCOM · Jan 2, 2016

Hello again sorry i'm late

Reinstall windows seem to do the trick!

I've done reinstall windows and you guess what, my computer didn't had any mysterious reboot problem since new windows installed : D

I try playing many heavy game especially ARMA 3 i can play for many hour without reboot, but i have done install windows for just one day so i still keep observe it for to be sure.

is it really software problem all along? the symptom are much like kind of electrical fault i almost do RMA my PSU but like Vic40 said the PSU looking good

Now new windows bring new life to my computer i feel like i have new year gift
Thank you very much Vic40 and Frapport for sacrifice his valueable time to helping me

And Happy New Year Guys and Tom's Community folk : )

I'll keep update shortly

My computer restart itself [ Problem Solved ] PSU Faulty

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