Computer Crashing with No Error Message

Allers · Dec 7, 2015

Hi,

I am asking this for a friend. His computer has recently been crashing everytime he plays a game (about 5 minutes after getting into a game) We have noticed that his GPU usage goes up to 100% before his computer shuts off. Well we assumed it was a graphics card problem so he just bought a new graphics card and installed it today. However, when we got on to play he still crashed. We just don't know what the problem is and are not that well educated with computer hardware problems. If anyone could offer an explanation that would be great.

Thanks

PassMark · Dec 7, 2015

Do many different games crash, or just one specific game?
If it just one specific game, it is more likely that there is a bug in the game (a pretty common thing) and you could try contacting the developer.

GPU (or CPU) load of 100% does not indicate a fault.

Allers · Dec 7, 2015

PassMark :

It's every game he plays not just one, so I don't know what would be the problem

PassMark · Dec 7, 2015

Check the CPU and GPU temperatures under load.

Allers · Dec 7, 2015

43 celsius GPU temperature and 45 celsius CPU temperature on idle. I'll have him play a game right now and tell me his temps

Allers · Dec 7, 2015

Okay he's in-game right now and the CPU temp is at 92 and GPU temperature is at 50

PassMark · Dec 7, 2015

92C is on the high side.

What is the CPU model? What model CPU cooler, or stock? Are the fans working? Is the machine full of dust? Are you overclocking?

Allers · Dec 7, 2015

It's an intel i5 2310, fans are working I think he has stock cooling. He also recently cleaned out his PC from dust last week and he's not overclocking.

Allers · Dec 7, 2015

It's supposedly under warranty for three years according to the page on newegg where he purchased it. Would the warranty cover these types of things?

PassMark · Dec 7, 2015

According to the Intel spec,
http://ark.intel.com/products/53445/Intel-Core-i5-2310-Processor-6M-Cache-up-to-3_20-GHz

The CPU case temperature should be under 72C.

There was also a CPU bug (BJ53)
http://www.intel.com.au/content/dam/www/public/us/en/documents/specification-updates/2nd-gen-core-desktop-specification-update.pdf
Causing the CPU to hang after thermal throttling if a certain instruction is executed.

Can you get the case fans to run faster?
Is the heat sink correctly connected to the CPU (the Intel stock heatsinks have rubbish plastic connectors that fall out)?
Did someone apply thermal paste to the CPU?

Allers · Dec 7, 2015

Okay so overheating in the processor is definitely a problem. As for your other questions I am not sure I'll have to ask him tomorrow but I do know that he has not applied thermal paste which I thought was strange. Would the addition of thermal paste help cool it significantly?

PassMark · Dec 8, 2015

Yes paste makes a difference. The stock coolers normally come with some paste attached. But if he ever removed the heat sink it probably should have been reapplied.

Allers · Dec 8, 2015

PassMark :

Alright he bought some thermal paste today from Best Buy and applied it. It seemed to lower it by only a couple of degrees and he ended up crashing fairly quick after starting up the game.

Search

Computer Crashing with No Error Message

Allers

Distinguished

PassMark

Distinguished

Allers

Distinguished

PassMark

Distinguished

Allers

Distinguished

Allers

Distinguished

PassMark

Distinguished

Allers

Distinguished

Allers

Distinguished

PassMark

Distinguished

Allers

Distinguished

PassMark

Distinguished

Allers

Distinguished

TRENDING THREADS

Latest posts

Moderators online

Share this page