WD My Passport USB 3.0

ripudaman kaushik

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Dec 10, 2015
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system specs: Intel i5 4670K
Intel DH87MC
Corsair XMS3 1066mhz
windows 10pro
WD Black (internal)

i purchased a WD My Passport USB 3.0 a year ago and i came to know that usb 3.0 offers transfer speeds above 200mbps but i get only 40mbps
i tried policy change, disabled legacy mode in bios and also updated device firmware and drivers
still not solving the problem .
How can i get usb 3.0 speeds??
 
Solution
Having in mind every test returns with no issues whatsoever, I think that the drive is OK. As I've already mentioned, there are plenty of things, which might affect the read/write speeds of an HDD. I think you have nothing to worry about when it comes to the HDD's health, but if you're still concerned by the speed you're getting, I'd suggest that you get in touch with our customer support and ask for further instructions on how to proceed. You can contact them by clicking here: Contact Numbers, or you can create a "Support Case" by clicking here: Get Help - Create a Support Case.

Please keep me posted.
Hey there, Ripudaman Kaushik.

From what I can see about the motherboard's specs, there are 2 USB 3.0 ports and 4 USB 2.0 ports. I'd recommend that you check your motherboard's user manual, to see which ones are the USB 3.0 ports if they are not marked as usual (they are blue instead of white). Try the drive with one of them, to see if the same thing happens.
If that doesn't help, I'd suggest that you try the HDD with a different computer/device with a USB 3.0 port and try again. You could also try the drive with a different USB cable (preferably shorter than 12").
Another option would be to reinstall, update or roll back the driver for your Universal Serial Bus (USB) Controller, to see what happens afterwards. From what I understood you've tried that only with the HDD's driver.
If you still don't see any difference after trying out those suggestions, I'd recommend that you download DLG (Data Lifeguard Diagnostics) and run both tests (Quick and Extended), just to make sure that everything's OK with the drive. Here's how to do that: How to test a drive for problems using Data Lifeguard Diagnostics for Windows.

As usual, I'd advise you to backup any important data which you might have on that HDD, just to be on the safe side.

Hope that helps. Please keep me posted on your progress.
Boogieman_WD
 
Thanks for the info, I'll be sure to check the results once you've posted them here.
Don't forget to try out the other suggestions as well.
What type of files are you trying to transfer? If it's a load of small files e.g. lots of pictures, the speed would most like be a lot slower than if you've transferred a single 4-5GB file for example. Note that the speed you're getting depends also a lot on the operating environment, which takes into account your internal drive's usage at the moment, CPU, as well as the OS along with background processes - basically everything.
The tests I'm making you run are just to make sure that everything is OK with the drive. The speeds you are reporting - 40MB/s (I guess that's what you mean and not 40 mbps, so please correct me if I'm wrong) are somewhat normal depending on everything I've mentioned above. You could go up to 80-90 in real life usage at the most for big files.
You could also try running an HDD benchmark tool to see what results you'll get.
 

ripudaman kaushik

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Dec 10, 2015
8
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4,520
the full drive test completed successfully with no errors
i trying to copy iso files which are above 4gb
u were right i meant 40mb/s
i used crystel diskmark for benchmark and results are
read speed:44.67mb/s
write speed:42.55 mb/s
thanx aggain
 
Well it sounds like the HDD is in good condition. Having in mind all the possible factors, which could affect the transfer speed (as mentioned in my previous post) would you please try the drive with a different computer (preferably with files with different sizes), to see if the same thing happens?
Also, try some of the benchmark tools from this thread, to see what results you'll get: http://www.tomshardware.co.uk/answers/id-2095766/free-hard-disk-drive-benchmark-diagnostic-utility.html.

Let me know how everything goes.
 
Having in mind every test returns with no issues whatsoever, I think that the drive is OK. As I've already mentioned, there are plenty of things, which might affect the read/write speeds of an HDD. I think you have nothing to worry about when it comes to the HDD's health, but if you're still concerned by the speed you're getting, I'd suggest that you get in touch with our customer support and ask for further instructions on how to proceed. You can contact them by clicking here: Contact Numbers, or you can create a "Support Case" by clicking here: Get Help - Create a Support Case.

Please keep me posted.
 
Solution