Got preinstalled windows 10 but still requires activation?

GraveDiggers

Reputable
Nov 13, 2015
11
0
4,510
so i bought this pc on pc world http://www.pcworld.co.uk/gbuk/computing/desktop-pcs/desktop-pcs/pc-specialist-vortex-inferno-ii-gaming-pc-10139146-pdt.html

it tells me windows 10 is preinstalled, i now have had it for 2 months but recently its been telling me windows 10 is going to expire and i need to activate it, and it says i've got until january 6 of 2016, and i've read that if i dont activate it, my pc wont work at all, and i dont know what to do, where cna i find the product key? when it tells me to go activate it there a button that says activate and above it says, "if you're connected to the internet, you can try manually activating it now, i've clicked it and nothing has happened, please help

Edit- along with the box, came a disc, called windows home 10 but when i put it into my computer its called a recoverydiscHOME, and when i do the setup, it just says "setup unable to validate product key", so im not sure whats going on

Edit 2- when i go back to click the activation button, it just closes the settings
 
Solution
Yes. At this point, I'd definitely be calling the company that sold you the computer. The information I'm finding is that you may have gotten an insider's preview version of Windows 10. Contact them and find out what's going on. They *should* provide you with a legitimate Windows 10 product key (or let you know where to find the one they gave you). Otherwise, I'd probably start looking into legal action.

-Wolf sends

Wolfshadw

Titan
Moderator
Click the Windows Start Icon and select File Explorer. Right-click on This PC and select properties. The last section should state your activation state. If it says your version is activated, then you should be good to go and anything telling you otherwise is false information (malware/virus).

If it states that Windows is not activated, then you should contact the retailer that sold you the computer for information on where to locate the product key for your copy of Windows 10.

-Wolf sends
 

GraveDiggers

Reputable
Nov 13, 2015
11
0
4,510




From the image attachment it seems that it is activated, and i heard if it expires, my computer will just be a brick, it'll just be there and i can do nothing with it, so i am quite worried. i just need to confirm that everything is alright, yes?

Here is the image:

http://imgur.com/n7AQFda

Edit- And in settings, activation it gives me this

http://imgur.com/7jaAyct

so i dont know which to believe :/
 

Wolfshadw

Titan
Moderator
Yes. At this point, I'd definitely be calling the company that sold you the computer. The information I'm finding is that you may have gotten an insider's preview version of Windows 10. Contact them and find out what's going on. They *should* provide you with a legitimate Windows 10 product key (or let you know where to find the one they gave you). Otherwise, I'd probably start looking into legal action.

-Wolf sends
 
Solution

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