Hi Guys,
Please, I need some help.
I have had a 4TB Samsung M3 External HDD for about a month.
I has been working no problem, until 2 strange occurrences happened on my computer and I don't know if they are related -
I get home from work and turn on my PC, and all my passwords/usernames for various applications are gone (for example steam). And the same thing happened to my brother's laptop. I had them all in "remember password", but for some reason all were removed. Also the external drive had a problem from this time too. The drive shows up with a a letter and I can see the initial files and folders in explorer, but when I try and open the main folder where everything is, it just crashes. I can still move the mouse and do other things, but explorerer is just dead. And I cannot exit or force quit exploerer. I have to restart PC or log out and back in. I tried the HDD on 2 lap tops and it also freezes those, although on one occasion it worked fine on the laptop with no problems and I could access everything on there?? but after that one time, it now freezes on that laptop too.
I tried to view the files in Command Prompt - it freezes command prompt as soon as I enter the main folder.
I tried using the Samsung diagnostic tools - nothing seems to happen when I run the test. It acts as if it is testing the drive, but the progress bar doesn't move. So I am thinking that maybe it is freezing up this too.
It seems like whatever accesses the drives files or folders freezes. A few times in Windows Exploerer I was recieving an I/O error.. but only about 3 times and I haven't seen it since.
I'm out of ideas here. I don't want to lose the data on the drive. I'd rather try and save what's on there before I return it.
Does anyone know why this would have happened? Could a power surge have caused this? or a virus attacking the router? Both me and my brother were not at home and my PC was off, and his laptop was off. We come home and our PC/lap top are all messed up and my harddrive isn't working... but I don't get how a virus could attack us both if the PC/Laptop are switched off?
Thanks,
Please, I need some help.
I have had a 4TB Samsung M3 External HDD for about a month.
I has been working no problem, until 2 strange occurrences happened on my computer and I don't know if they are related -
I get home from work and turn on my PC, and all my passwords/usernames for various applications are gone (for example steam). And the same thing happened to my brother's laptop. I had them all in "remember password", but for some reason all were removed. Also the external drive had a problem from this time too. The drive shows up with a a letter and I can see the initial files and folders in explorer, but when I try and open the main folder where everything is, it just crashes. I can still move the mouse and do other things, but explorerer is just dead. And I cannot exit or force quit exploerer. I have to restart PC or log out and back in. I tried the HDD on 2 lap tops and it also freezes those, although on one occasion it worked fine on the laptop with no problems and I could access everything on there?? but after that one time, it now freezes on that laptop too.
I tried to view the files in Command Prompt - it freezes command prompt as soon as I enter the main folder.
I tried using the Samsung diagnostic tools - nothing seems to happen when I run the test. It acts as if it is testing the drive, but the progress bar doesn't move. So I am thinking that maybe it is freezing up this too.
It seems like whatever accesses the drives files or folders freezes. A few times in Windows Exploerer I was recieving an I/O error.. but only about 3 times and I haven't seen it since.
I'm out of ideas here. I don't want to lose the data on the drive. I'd rather try and save what's on there before I return it.
Does anyone know why this would have happened? Could a power surge have caused this? or a virus attacking the router? Both me and my brother were not at home and my PC was off, and his laptop was off. We come home and our PC/lap top are all messed up and my harddrive isn't working... but I don't get how a virus could attack us both if the PC/Laptop are switched off?
Thanks,
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