is my hard drive dying?

typicalanh

Reputable
Dec 2, 2015
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I use my HDD to store files only not window, it sometimes starts making 2 identical clicking sounds repeatedly so I run hddscan, here the report:


HDDScan S.M.A.R.T. Report
Model: ST31000528AS
Firmware: CC3E


Report By: HDDScan for Windows version 3.3
Report Date: 12/11/2015 5:12:18 AM


Num Attribute Name Value Worst Raw(hex) Threshold

001 Raw Read Error Rate 114 099 00000003F9-5A51 006

003 Spin Up Time 094 092 0000000000-0000 000

004 Start/Stop Count 097 097 0000000000-0DF1 020

005 Reallocation Sector Count 100 100 0000000000-0000 036

007 Seek Error Rate 081 060 000000086D-AE0B 030

009 Power-On Hours Count 093 093 0000000000-1AA9 000

010 Spin Retry Count 100 100 0000000000-0000 097

012 Device Power Cycle Count 099 099 0000000000-0630 020

183 SATA Downshift Error Count 089 089 0000000000-000B 000

184 End To End Error Count 100 100 0000000000-0000 099

187 Reported Uncorrectable Error 064 064 0000000000-0024 000

188 Reported Command Timeouts 100 099 0000000000-0031 000

189 High Fly Writes 100 100 0000000000-0000 000

190 Airflow Temperature 065 047 35 C 045

190 Airflow Temperature Minimum 065 047 23 C 045

190 Airflow Temperature Maximum 065 047 38 C 045

194 HDA Temperature 035 053 35 C 000

194 HDA Temperature Minimum 035 053 14 C 000

194 HDA Temperature Maximum 035 053 47 C 000

195 Error Rate 048 022 00000003F9-5A51 000

197 Current Pending Errors Count 100 100 0000000000-0000 000

198 Uncorrectable Errors Count 100 100 0000000000-0000 000

199 UltraDMA CRC Errors 200 200 0000000000-0002 000

240 Heads Flying Hours 100 253 2C7F930000-2B85 000

241 Total Host Writes 100 253 0000009ADB-8EF6 000

242 Total Host Reads 100 253 00000008D3-6938 000


**There are 2 line got the yellow triangle: SATA Downshift Error Count; UltraDMA CRC Errors**
Thanks if you take a look.
 
Solution
Hey there, typicalanh!

I'd strongly recommend you to backup your data from the drive before proceeding with the troubleshooting! Unfortunately, the clicking sound could be indicating that there is an internal hardware failure on the HDD. :( I'd advise you to use the hard drive manufacturer's diagnostic tool to test its health and SMART data status. Afterwards, share the results here, but make sure you have backed up your files beforehand.

I'd also recommend you to check the warranty on the HDD. If it's still covered, you might be able to RMA it and get a replacement.

Keep me posted!
SuperSoph_WD
Hey there, typicalanh!

I'd strongly recommend you to backup your data from the drive before proceeding with the troubleshooting! Unfortunately, the clicking sound could be indicating that there is an internal hardware failure on the HDD. :( I'd advise you to use the hard drive manufacturer's diagnostic tool to test its health and SMART data status. Afterwards, share the results here, but make sure you have backed up your files beforehand.

I'd also recommend you to check the warranty on the HDD. If it's still covered, you might be able to RMA it and get a replacement.

Keep me posted!
SuperSoph_WD
 
Solution