blue screen error 10000007e bccode

HairyWoodpecker · Dec 12, 2015

My netbook has been having problems every few times that I try to use the computer. I turned off automatic restart, and it gives a blue screen with the same error.

Stop: 0x0000007E (0xc0000005, 0x86c6688E, 0x87A97B4C, 0x87A97730)

ndis.sys - address 86c6688E base at 860B000, datestamp 561c7b66

dumping physical memory to disk: 100

I have no idea what all that means. Can someone please help? Thank you.

HairyWoodpecker · Dec 18, 2015

All right, it has been several days now, and I have not gotten any more blue screens, so I think that the issue is probably resolved.

I not only posted on this tech forum, but I also posted on several others. I received different advice from different forums, and I'm not sure which thing actually resolved the issue, but I believe it is only fair to include the solutions that were offered on other sites, too -- just in case someone else has a similar issue.

Here is a summary of everything that I was asked to do:

1. I was asked to find the minidumps and zip them together and post them on one of the forums

2. I was asked to remove the broadcom device and its driver, and then reinstall it

3. I also was asked to check to make sure other drivers were up to date

4. I was asked to install a hotfix from Microsoft https://support.microsoft.com/en-us/kb/2528614

5. I was asked to test the hard drive using Seagate Seatools (both tests passed)

6. I was asked to run Memtest86+ for three passes, and there were no errors

Things I've done on my own:

1. I ran CHKDSK

2. I had Sophos, which is my friend's antivirus, scan the computer for viruses. It found and fixed one problem, and then gave me a list of 11 spyware/adware programs that I had it clean from her computer.

3. I ran disk defragmenter

4. I updated her Firefox and Google browsers, and I had it update her extensions on Firefox

5. There were some Windows updates that said they were ready to install yesterday, so I installed those

If the issue comes back, I will let you know. Otherwise, consider it resolved.

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blue screen error 10000007e bccode

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