Hi there,
I recently upgraded my laptop (Toshiba Satellite U840W) from Windows 7 Professional to Windows 10 Pro, using the upgrade feature. The laptop comes with 6,144 (2,048 onboard + 4,096) MB of RAM from the factory.
The day after I noticed that the system was not only slower, but made some programs crash because of low memory. Thus I checked and I found that my pc no longer has 6 GB of RAM, but only 2. Even in the BIOS I only see 2.
I am inclined to think that the issue started only after the upgrade to Windows 10, because the pc seemed fine before (months ago I remember seeing that it had 6 GB of RAM).
I found that my laptop is not officially supported for Windows 10 by Toshiba. However I'm having trouble going back to Windows 7, because a Microsoft technician made me install Windows 10 from scratch to try and solve the issue, so I cannot go back. Plus I'm having trouble with the original Windows 7 key because Windows want me to contact Toshiba instead of just downloading Windows 7 from Microsoft's site.
So long story short, is it possible that this problem is caused by Windows 10? I find it strange that even in the BIOS I only see 2 GB (and yes I tried to upgrade the BIOS, it's already the latest version). Could using a different OS (Win 7, or even Linux) solve this issue or is it a hardware malfunction?
I appreciate any help I can get,
thank you
Francesco
I recently upgraded my laptop (Toshiba Satellite U840W) from Windows 7 Professional to Windows 10 Pro, using the upgrade feature. The laptop comes with 6,144 (2,048 onboard + 4,096) MB of RAM from the factory.
The day after I noticed that the system was not only slower, but made some programs crash because of low memory. Thus I checked and I found that my pc no longer has 6 GB of RAM, but only 2. Even in the BIOS I only see 2.
I am inclined to think that the issue started only after the upgrade to Windows 10, because the pc seemed fine before (months ago I remember seeing that it had 6 GB of RAM).
I found that my laptop is not officially supported for Windows 10 by Toshiba. However I'm having trouble going back to Windows 7, because a Microsoft technician made me install Windows 10 from scratch to try and solve the issue, so I cannot go back. Plus I'm having trouble with the original Windows 7 key because Windows want me to contact Toshiba instead of just downloading Windows 7 from Microsoft's site.
So long story short, is it possible that this problem is caused by Windows 10? I find it strange that even in the BIOS I only see 2 GB (and yes I tried to upgrade the BIOS, it's already the latest version). Could using a different OS (Win 7, or even Linux) solve this issue or is it a hardware malfunction?
I appreciate any help I can get,
thank you
Francesco
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