WD Internal Harddisk stop working in between

sachinm · Dec 15, 2015

Hello,

I have desktop internal hard disk WD 80GB.

I observed all of sudden hard disk not responding. When rebooted it took long time and does not detect that hard disk. After some time if i keep my Desktop OFF say 2-3 hrs and starts the hard disk detected and works for some time.

One thing I observed, some mechanical noise like spindle stop working and hard disk stop response.

What could be the issue?

Thank You
SachinM

smorizio · Dec 15, 2015

with a drive that old it can be the spindle motor is failing or the drive controller. your best bet is to back your data up and replace the hard drive as soon as you can.

D_Know_WD · Dec 16, 2015

Hi there sachinm,

Sorry that you are facing some issues with your WD drive.

I would agree with smorizio and say that the first thing you need to do is to just back up the data stored on the drive.
After that, you can attach the drive with different cables(both SATA and power ones) to a different SATA port. That way, you will see if this is a connection related issue.
In case the issue persists, you can test the drive with both short and extended DLG tests. The results should show you the overall health status of the drive.

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=3TC2fq

Let us know how this goes,
D_Know_WD

sachinm · Dec 16, 2015

Thanks smorizio & D_Know_WD,

Exactly I replaced power & sata cable. I mean swapped dvdwritter power/sata cable to HDD. Same issue seen.

Will see WD DLG too.

Thanks

sachinm · Dec 18, 2015

Hello,

I got the strange analysis.

This is my configuration.

Motherboard : D945GCNL - with latest bios v36
WD HDD 1 : WDC_WD800AAJS-60B4A0
WD HDD 2 : WDC WD800BD-22MRA1
Kingston SSD 3 : KINGSTON SV300S37A120G ATA Device (120 GB, SATA-III)
DVD WR : LG

All are connected through sata cable on all 4 slot.

When I keep DVD + HDD 2 then it runs fine and no issue.
When I keep DVD + HDD 2 + HDD 1 then some time it works and HDD 1 stop working
When I keep DVD + HDD 1 + HDD 2 + SSD then always HDD 2 stop working or not detected.

There is no jumper setting on both WD drives.

Spinwrite given good status of both WD drive.

The issue is with only HDD 2 which stop working in between when all drive connected but when individually configured then works fine.

Please suggest the solution.

Thank You

D_Know_WD · Dec 18, 2015

Every single one of the drives has separate power and SATA cable right?(not daisy chain)
If this is the case, I guess you can measure the temps of both your system and HDDs. You can do that with some third power tool. Are the HDDs next to one another? Try to change ports.(SSD to be in between let's say)
This could be caused by a PSU related problem. Yet, you need to rule out the other options.

D_Know_WD

smorizio · Dec 18, 2015

what the brand and wattage of your power supply if it a 300w unit that was with the pc when it was built then your having power issues.

sachinm · Dec 18, 2015

Thanks,

Yes each hdd has separate Sata cable but power supply is one by two. This means, actual power supply for sata is 3 .. and taken Y cable for two output. so 2 are direct power supply and another two is using Y cable.

Actually i when I installed SSD 5 month ago I struggled lot having same issue. Some how I could manage to start 2 hdd / 1 ssd / 1 dvd by testing /swapping power supply & Sata port. It ran perfectly for 4-5 months. Suddenly HDD 2 giving issue by stopping in between. Initially i thought HDD 2 is having issue. But when ran single HDD with DVD .. it worked fine. Again with HDD 1 & HDD 2 .. after some HDD 1 gave the problem.

Bit confused what exact issue behind.

sachinm · Dec 18, 2015

I just PM both of you the Detailed Computer hardware report. Please check your PM

this will give some info about configuration.

Thanks

D_Know_WD · Dec 18, 2015

Are the two HDDs attached with separate power cables? In case they are not, you can try that. In case you've tired that, I guess you need to troubleshoot your PSU. Unfortunately, the easiest way to do so is to just borrow one from somebody, install it on your system and see if the issue persists.

D_Know_WD

sachinm · Dec 24, 2015

smorizio :

Yep , I have 450w SMPS.

sachinm · Dec 24, 2015

D_Know_WD :

Thanks,

But I need to borrow and will take some time. Surely I will update once I test using your suggestion.

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