Bought a new WD My Passport Ultra 2TB hdd. When I received it, I formatted it for a Mac but then didn't do anything with it (need to copy another hdd to it). Yesterday, I started the process of copying stuff to it and that seemed to work, except for two files which it gave me errors on. Okay, not a problem. But then the copying failed. Disconnected and reconnected, things went ahead, then failed again.
I opened Disk Utility and tried to verify and repair, but then I kept getting errors. Okay, let's reformat, I thought. No, that also gives errors. Tried it on a PC, tried two different USB cables, both USB ports on my MacBook Air, basically get the same results everywhere.
Now when I connect it, it doesn't show on the desktop, only within Disk Utitlity, but I can't complete anything there. I downloaded the WD Disk Utility, but basically get the same results (can't finish a format and none of the disk check options work at all).
Did I just buy an expensive brick? I don't care about the data. Is there anyway to get this working?
I opened Disk Utility and tried to verify and repair, but then I kept getting errors. Okay, let's reformat, I thought. No, that also gives errors. Tried it on a PC, tried two different USB cables, both USB ports on my MacBook Air, basically get the same results everywhere.
Now when I connect it, it doesn't show on the desktop, only within Disk Utitlity, but I can't complete anything there. I downloaded the WD Disk Utility, but basically get the same results (can't finish a format and none of the disk check options work at all).
Did I just buy an expensive brick? I don't care about the data. Is there anyway to get this working?
I'd strongly recommend you to get in touch with our customer support and let them know about this problem with the HDD! You should be able to RMA it and get a replacement from us soon enough. 
Facebook
Twitter
Instagram